CerebralReviews of cerebral.com

I suffer from bi polar, ptsd, adhd and since being connected with my care team I feel like there are other people in my corner.

I struggled with my bipolar my whole life and I didn’t know where to turn for help, until I found cerebral. They have provided me with medication as well as counseling that’s helped my life tremendously. I am so thankful for this app and their staff!!

The availability and support of my team has been awesome. I love the ability to take my appointments from anywhere.

I felt like I was finally being heard and listened too and there was a lot of knowledge and commission which felt great after all the times I’ve been to doctors and they didn’t listen or blamed it on addictions

I have had nothing but amazing and caring sessions with my Cerebral team since joining during the pandemic. I’ve had so many issues to overcome recently that have been extremely stressful and heartbreaking and my Cerebral team has been attentive, caring and more supportive than I’ve ever had. They truly are amazing humans.

I found Cerebral super useful and accessible. The process was very easy and it was comforting to have help at my fingertips.

I haven't met my counselor yet but I met with my prescriber and was very satisfied with the way she answered my questions of concerned and she was very nice UPDATE: got aquatinted with my counselor today during our session I don't think I've ever been more satisfied with a visit. Very uplifting and had the answers to all of my questions as well as speaking only positivity!

I genuinely like the provider I was matched with, and find they've been very helpful as far as figuring out what's going on with me and creating a path towards managing my anxiety. My main issue with Cerebral is that I was matched with a provider that apparently does not fall under my insurance. I'm sure this is partially my own fault, perhaps I didn't fully understand what my monthly payment to Cerebral does, but my insurance is now billing us nearly $1000 for five video sessions over 3 months with my provider. I chose Cerebral because it markets itself as the 'affordable option', but simply finding someone outside of their site through my insurance would have literally been hundreds of dollars cheaper. I was still responsible for paying for and picking up my prescription from a local pharmacy, versus having it mailed to me as advertised. The first prescription was promised to arrive within 5 days, but after 7 there was no record it had even shipped. After that it was automatically renewed at my pharmacy. Part of my monthly plan was supposed to be ease of access and mailing that prescription, which simply never happened. I also felt that app was not very useful. There was no constant option to set up appointments, I had to send a message requesting a link each time. I also couldn't manage my subscription or really do anything outside of double check messages and already scheduled appointment times. There were never any real conversations with my care counselor, which is a big part of their marketing. They never reached out, and I was never sure what exactly I was supposed to say in the chat. It felt like they were just there to answer questions about the site and appointments, not to actually aid my mental health. Although a 'care counselor' is advertised on their main site as one of the main resources you get for signing up, the same title is not listed under the "what you'll get" section when you actually sign up for the service, it just talks about a care coordinator who is there to answer technical questions. I feel like Cerebral needs to do a better job of helping people ensure that their insurance will be accepted by the providers it suggests, and needs to be more upfront about the potential costs you'll face if they don't. I felt that I was marketed a monthly subscription that covered my video chats (not sure what else that money would be for as I also have to pay for my medication separately), but that simply is not what it is.