CerebralReviews of cerebral.com

Awesome job keep up the greatwork

First provider (had for about 6 months) no longer works for Cerebral, so now I have a different one. This was my second appointment with her. It is frustrating to have to start over with explaining your history & experiences, etc. though this obviously isn’t her fault. This second provider does feel slightly less engaged & less personal. Currently in the middle of medication changes for my depression & anxiety, as well as my insomnia. My appointments have been once a month, which can be hard when you have to wait when it feels like the medication isn’t working. I have been taking medications for about 25 years now with some success. I stopped taking them around the time Covid started & then just couldn’t get myself to make an appointment to see my provider at their office. My anxiety keeps me from even attempting to make a call for an appointment. Decided 7 months ago to try Cerebral, especially since they accept my insurance. Have not tried any other services, but Cerebral has made it so I’m able to get back on medication & work on my mental health.

A little background I have been diagnosed with depression and generalized anxiety since I was 12 years old and am now 31. I have experience with tools to help with it and found recently that the tools were not helping and it was getting hard to bring myself back from a depressive episodes or anxiety attacks. I was going to a clinic but found it harder and harder to make it to in person appointments due to family scheduling. When I had found cerebral it was a beacon of hope to be able to continue treatment through video visits. It was easy to get started and they allowed you pick a provider that you believed might match your needs based on a bio statement and background experience information. After choosing my prescriber and counselor it seemed like it would all be a great experience. Then I had my first appointment, I tried to explain my situation, the research I had done on my own, and the previous medications I had taken and their effects. My thoughts on my mental health were not taken into account and I was told that I would need to begin the process anew with them before they would consider an ADHD diagnosis. I understood their concern and was willing to try the prescribers way if it meant getting my mental health under control. Then I had my meeting with the counselor and there seemed to be a large disconnect. It was as though my history with my mental disorders had been completely disregarded and I was talked to as though I was newly diagnosed and given tools to help at that level. I tried to explain that I have used those tools before and that they were currently not beneficial in helping regulate my mental health issues. Again I was told to try again and see. It was extremely disheartening to feel ignored and treated as though I was just recently diagnosed and not been working with these issues for 19 years. Still I continued on with their suggestions for treatment. After 2 to 3 visits with the prescriber and informing that the current treatment was not beneficial my dosage was increased and medication just kept being charged to my card and sent. A few months in and feeling like there was very little progress, i was relieved to find that my subscription had been suspended due to financial issues and I got an email informing me of the suspension and that to reactivate the account I would need to log in and update my information. I did not update the information and assumed that it would not reactivate until I updated the information. I was incorrect in that assumption. The email of suspension would be the last email I would receive until recently when i noticed my bank account had been charged. Confused I logged on to the account and found that a payment was pending. I immediately canceled my subscription and called the following day (today) asking if a refund could be given for the amount as it was just processed yesterday. During that call I was told that I had actually been charged the last 3 months without my knowledge as they did not send any information regarding the reactivation of my account and that the customer service representative Justin stated I had been receiving medication to which I informed him I had not received any medication since June at which he then corrected himself saying that oh yeah the payment never processed so you hadn't been receiving the medications. When asking for a refund for just this month as I understood that there was a misunderstanding in their definition of suspended, and the email meaning vs. mine, I was told that he was not able to nor, was it allowed since I would be charged whether I used the service or not. I feel used and taken advantage of and want to share my experience with others so the same does not happen to them. While I understand their reasoning they do not make that clear during the process and it is extremely disheartening to find that while they state they want to help and truly they just want to rob you of your money and leave you stagnant in your mental health journey.

Ms. Bill was amazing and patient with me. I was nervous and embarrassed about my mental health and she made me feel comfortable.

I’ve been suffering with anxiety all of my life, and depression, about the last 10 years of it. Everyday is a worry for me between friends, family and work stress. I let it get too a point where it pushed everyone away. As well as masking it with drugs and alcohol to forget about everything. However, I decided enough is enough and it’s time to get help. Between finding a local therapist, reading, and journaling I thought I got it all figured out, right? Wrong. I was still extremely anxious, not really sure how to explore my own feelings, and my best friend recommended Cerebral to me. I did my research and took the assessment. I’m so happy that I did! It was quick and easy. Everyone is very keen to listen to YOUR needs rather than just write you prescription to whatever as a band-aid. I highly recommend this to anyone suffereing. It helps the healing process.

Highly recommend Cerebral for anyone living a busy schedule. Physically meeting with a medical provider has always been challenging to overcome with such a demanding schedule. Cerebral has provided such relief in offering a virtual and flexible scheduling experience. I finally feel at ease being able to prioritize my health and total wellbeing at my convenience. Stacey Jodice is also amazing to work with. She’s professional, friendly, prompt and provides effective solutions that best fit my personal needs. All of the other medical care providers and counselors have been prompt in communication each step of the way in Stacey’s absence. I work in customer service and I can confidently say that the whole team is just wonderful. It’s also pretty affordable. No complaints whatsoever :)

It’s still early days, but I do feel heard. It was not overwhelming. I didn’t feel pressured to share anything I wasn’t comfortable sharing.

Kellie makes me feel safe and touches on hard topics gently. She allows me space to process.