Alesha
A Positive & Negative App
My experiences with Cerebral have had many positives and many negatives to it. Negatives: 1. Every other month the app changes and isn’t what you initially agreed to/signed up for 2. I have many issues with them charging me twice a month because my medication has been double ordered 3. One of their initial perks was getting your medications delivered to you, now I have to go to my local pharmacy because they got rid of that feature. 4. When you have a prescriber or care counselor leave Cerebral, they automatically assign you to a new person and don’t let you pick who is in charge of your care. That is extremely frustrating to me. 5. THE APP. Their app is one of the worst ones I’ve ever had to deal with. It constantly signs me out. The history section is not clear. And there have been many times when I’ve gone to schedule an appointment with my care counselor and it won’t let me. You can easily reach out and message a team member but that shouldn’t even be an issue. Positives: 1. It’s fast and easy to get your medication 2. All the prescribers I’ve had over the last year are super friendly, a safe space, and they listen. They are very helpful and caring while walking you through everything you need to know 3. They have prescribers and counselors that are available at all times of the day! Wether you are a night owl, morning person, or work a 9-5, there will be someone who has time slots available for you which is extremely convenient 4. It’s digital! So I can have my meetings on vacation or when I’m traveling
Response from CerebralJan 3, 2023
Thank you for taking the time to share your feedback. We apologize for any difficulties you may have faced when using the platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at [email protected] directly for further assistance. We look forward to hearing from you.



