Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

425 approved reviews, newest moderated first

SH_11
Apr 28, 2025
The technician was nice and great to…
The technician was nice and great to talk with. He was helpful and insightful, however, I’m not satisfied with the amount of download speed I have, it’s not great, but hopefully it’ll do. I work from home and need a lot of upload speed to be efficient and I’m not sure how well it will work for me. Yr, I have service non the less and again the technician was very nice.
Response from Centric FiberMay 7, 2025
Thank you for your feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
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Kenosha M.
Apr 22, 2025
This is the worse service I ever had
This is the worse service I ever had. Not reliable, customer service is terrible! They do not communicate. They will tell you one thing but do another. One of their technicians came out to check my internet service to see if everything was good, unfortunately, he arrived and didn’t have ANY knowledge on the service or what to do.They will try to convince you to buy their extenders to get better service on top of paying a monthly bill. Stay AWAY FROM THIS COMPANY!!!!
Response from Centric FiberApr 24, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Bettye
Apr 17, 2025
I called to get my sign on and password…
I called to get my sign on and password set up for my internet. Ryan helped me and had it taken care of in about 5 minutes!! Great service!!
Response from Centric FiberMay 7, 2025
Thank you for your great feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
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Phil S.
Apr 14, 2025
Hot Garbage
Between 1 and 3 outages of an hour or more EVERY WEEK since we moved in to a Centric only community 3 months ago. I'm really getting angry about this, to the point of researching my legal options.
Response from Centric FiberApr 15, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Randy
Apr 11, 2025
STAY AWAY!!!!
One of the worst internet companies. They have outages here in Texas every other day and all the maintenance they do doesn't help. I been without internet for 4 hours now and they didn't even know there was a outage until I called. Their technical phone line always rings goes to voice mail that says the agent is helping another customer. If you leave a voice message no one ever respond back. I'm going back to my old internet company which was way better. I would avoid these guys.
Response from Centric FiberApr 14, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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JJ
Apr 11, 2025
Provides less reliability than a coin toss
I’ve had centric fiber for over a year, and every week or two the internet will go down without notice. This will last anywhere from 4 hours to 4 days. I am not exaggerating, there have been several weeks where it’s taken them four+ days to fix the connection. If you were wondering how they keep their prices cheaper than other providers, it’s simple, they only provide you internet half of the time! Save yourself the headache, avoid centric fiber.
Response from Centric FiberApr 14, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Santiago
Apr 4, 2025
I had the pleasure of working with Donna!
I had the pleasure of working with Donna (Houston). She was quick, knowledgable, and kind throughout the entire process. A wonderful experience!
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Robin J.
Mar 31, 2025
Outages all the time
Outages all the time. Please just use Fidium. Much better company for better service and lower prices . USE FIDIUM. You won’t regret it
Response from Centric FiberApr 7, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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