Centric FiberReviews of centricfiber.com

We pay way too much money for spotty inconsistent connection. Seventy dollars a month is the cheapest option. Customer service is okay. Nothing special. Recommended by the apartment complex, would not be repurchasing moving forward.

Chris Knoell was absolutely amazing! He was quick, efficient, and extremely professional throughout the entire process. His knowledge and expertise made everything seamless, and he had our business’s internet equipment upgraded and running smoothly in no time. We truly appreciate his excellent customer service and highly recommend him!

Chris Knoell did an awesome and speedy job getting our equipment upgraded and set up in a timely manner. He was very knowledgeable and professional. 10/10 service

Jackson helped me out for several hours today and managed to help me through all of my problems and resolved my connectivity issues. Very persistent, knowledgeable and very much grateful for his work especially on a longer weekend. He’s also helped me until Centric closed which was very much appreciated

Chris Knoell came by to resolve the issue I was having and was by far one of the nicest guys I’ve ever met. Great guy, you can tell he’s genuine and really loved to help others!

I rarely write negative reviews and have always kept my account in good standing, but my experience with Centric Fiber has been deeply frustrating. As the only provider in our community, the frequent outages and lack of responsive support are disappointing. Calling customer service takes multiple attempts, messages go unreturned, and emails go unanswered. To make matters worse, the information is inconsistent. An agent assured me yesterday that a technician would arrive Sunday to fix an outage, only for a different representative today to state it is a "hard down ticket" waiting to be scheduled, leaving me without service until at least Monday. As someone who works from home, reliable internet and clear communication are essential. I hope Centric Fiber takes steps to improve its support and provide the dependable service its customers deserve.

Judy was amazing! She helped me through the whole process! Wonderful job! I’m so glad she helped me solve my issue. Thanks Judy.

I live in the Newly built Teravalis community in Arizona that has centric fiber. Within the past month or so the service has gone out at least 8+ times and for long periods of time. I feel bad for the people that work from home that can’t do their jobs because of this. The best part is to I’m stuck with this due to it being a pre-wired home. Tia is the tech out here and she is the best and has been very helpful with issues in the past but it seems to be there needs to be more support out here in this community.