Centric FiberCentric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Centric Fiber (centricfiber.com) has 425 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Angel
El técnico Joseph Brock fue muy profesional, cordial y amable. Su trabajo fue excelente.lo recomiendo para trabajar es muy profesional.
Response from Centric FiberMay 27, 2025
Thank you for your feedback and being a valued Centric customer!
Evvert W.
Thao helped me out and gave me some information that I was not aware of.
Response from Centric FiberMay 27, 2025
Thank you for your feedback and being a valued Centric customer!
Tahlonie H.
Jonathon made establishing service quick and easy. He provided information I didn’t know I needed. Thank you, Jonathon!
Response from Centric FiberMay 27, 2025
Thank you for your feedback and being a valued Centric customer!
Devon P.
Constant outages. Almost everyday it will disconnect for a few minutes then comes back up, multiple times a day. Now it disconnects every 5-10mins for 30 seconds and reconnects. NOT RELIABLE AT ALL
Response from Centric FiberMay 28, 2025
Devon, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
peyton D.
Coltin was amazing and made the set-up process so easy!
Response from Centric FiberMay 27, 2025
Thank you for your feedback and being a valued Centric customer!
Derek
Lack of customer service. They don't pick up the phone and if you call tech support it's the same message repeating over and over how they are here to help. We recently have had our internet cutting out for a few minutes a couple times a day and can't reach anyone
Response from Centric FiberMay 21, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Tania W.
In the past 2 or 3 days, I know my service has been out at least 10 times. I'm in a new community and we have no other options. This is ridiculous. No one has offered any credits to my account for my inconvenience that I'm aware of. You've got to do better!!!!
Response from Centric FiberMay 18, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Cyra T.
Thao was very responsive, efficient, and helpful. I am very grateful.
Response from Centric FiberMay 27, 2025
Thank you for your feedback and being a valued Centric customer!
