Levi W.
Internet works, but Customer Service is Horrible.
Service is good, but Customer Service is Horrible. Signed up a couple months ago for a new house. It was easy to move into the new house and have service right away. As long as you never have to call customer service and sort out issues, I guess you'd be happy with them. I've been trying for a couple of months to get logged into this new portal to see my account and billing information. In the meantime I've had billing issues, contacted customer service a handful of times and have been unable to get my issues resolved. I don't think I should have to spend three months calling, and emailing customer service to make a few account changes. Not to mention the billing issues. Charged my credit card, and then send me a message saying my payment failed. Call customer service they said everything's fine, and then 2 days later I got another message saying payment failed. Now they've transferred over to the new portal, I still can't get logged in, but was on the phone earlier this week with another customer service rep re the portal issue, who told me that my credit card was not on file and my service would be disconnected if I didn't take care of that. No notice my auto payment I was previously set up on didn’t transfer over to their new system. The old website was almost useless. For technology company I gotta say they certainly don't have their shit together.
Response from Centric FiberFeb 23, 2026
Levi, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.