Centric FiberCentric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Centric Fiber (centricfiber.com) has 425 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Charlene C.
Thao has been great. Verdict is still out on the company due to lack of communication and still no service after moving in. We are waiting to hear back from contractors on fiber connection.
Response from Centric FiberMay 14, 2025
Thank you for your feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
Sophia A.
Frequent outages and take forever to respond. We work from home and need reliable internet for work, this company has been very disappointing.
Response from Centric FiberMay 18, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
CHRIS G.
Terrible service. We have outages multiple times a month lasting for hours sometimes. It could be rainy or sunny, it doesn't matter, service just drops. I have been a customer for almost 2 years now. I am in a newer subdivision. Outages were rare when we first moved in. The more homes that are built, the more consistent the outages have become. Unfortunately, they are the only provider out there at the moment. UPGRADE YOUR SYSTEM TO HANDLE THE LOAD!
Response from Centric FiberMay 7, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
jo
Tech was nice and knowledgeable!!
Response from Centric FiberMay 7, 2025
Thank you for your great feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
Taylor Anievas Coria M.
Expeditious and kind gentleman!
Response from Centric FiberMay 7, 2025
Thank you for your great feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
Joseph W.
The internet itself is average. I can’t say its top quality speed for its price. But the reliability is pretty low. Ive had more outages with them in about 7 months than I had in about 2 years with my old provider. One issue Is the customer service department. While they do have fairly straightforward automated messaging, they do not answer and will send you to a voicemail of sorts after waiting for about 5 minutes on hold. When you eventually get ahold of support I can’t say it’s exactly helpful. They don’t even give you a solid answer about outages or what to expect timeline wise. I will note the 5 minutes on hold isn’t terrible comparatively but could be avoided by just allowing to opt for a callback Can’t say I recommend this provider, and I will explore alternatives as soon as they are available in my area.
Response from Centric FiberMay 2, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Susan C.
Wow! Thao worked so quickly and efficiently! Great job! My computer gave me problems connecting to wifi, but he worked his magic and got it working. Could not have received better service! This is new service for me with Centric. So far everything has been wonderful.
Response from Centric FiberMay 7, 2025
Thank you for your great feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
bingiedred
Great service provider I’ve never had any issues with them at all. Service can get funky during a storm, but that’s any area, centric always gets us running back up quickly. A a special consideration to the customer service technician namedJacob T was very patient and walked me through reinstallation after I moved to a different apartment. Great service.
Response from Centric FiberMay 7, 2025
Thank you for your great feedback — we appreciate your support! We’re glad you’re enjoying your service and thank you for being a valued Centric customer.
