CenterwellpharmacyReviews of centerwellpharmacy.com

I just switched to Humana Medicare and it is more cost effective to use mail order through Centerwell then my regular pharmacy. Prescriptions take several days to even be processed. Then once filled, it can take several more days to be shipped and received. It took over 10 days to get my prescriptions even after I was told they would be expedited. I had to call again because one of my prescriptions appeared to just be sitting there for a week with no activity. When I called, the rep had a bad attitude and was unconcerned about my issues. She simply asked if I wanted to cancel my prescriptions. Centerwell has been a terrible experience thus far.

Very disappointed in the customer service. They do not inform customers of important information and the customer is the one that gets penalized. I lost $80 because they failed to give me information I needed. They proved that they failed and still will not compensate me.

Prescriptions get lost. Then they lie to you about it, IF you're able to speak or text with them. If you try to call them, be prepared to wait forever for someone who is so incompetent that they can't answer your question. Or, they put you on hold "to check" and never come back.

I have been hounded by calls, emails, etc. for this online pharmacy for a couple of years. I finally broke down and decided to try them out. The absolutely DO NOT make my life easier, and they DO NOT reduce the cost of my drugs from my local pharmacy that is .5 mil from my home. If you have any questions, concerns and issues it can be completely frustrating to get an answer. I spent over 2 hours this morning being passed from one person in one department to another, and couldn't get a simple answer as to what my co-pay was going to be. I will never try this pharmacy again.

I would give zero stars if I could. They are so unbelievably frustrating to deal with. There is maybe 2-3 helpful individuals who work for centerwell. I have had issues filling my medication for four months now, and it is a constant battle just to get my prescription filled on time. They will hang up on you if they do not have the answers they're supposed to. Despite delays being their fault, they will not priority ship wednesdays and will tell you "tough luck" if their incompetencies lead to gaps in treatment.

Had my provider call in a prescription for Wegovy from Novacare. Centerwell handles Novacare products in their "Special Pharmacy" division. My provider messed up the prescription when sent to Centerwell. So Centerwell kepts auto shipping me $150 meds that I cannot use. I have called many times telling them to STOP all prescription to me and remove my credit card from their file. Mysteriously, they keep auto shipping me meds I cannot use! Dishonest company owed by Humana. I had to cancel my credit card to make them stop auto shipping me meds I cannot use! Don't ever get mixed up dealing with these crooks....nightmare!

Various nationalities--may speak English, but most dont seem to feel or care...no urgency . My wife has advanced osteoporosis and is 6 weeks past the shot she needs. Cant say Im the most patient person--and need to learn. I have spent at least 15-20 hours over The past 6 weeks on the phone with Center Wellness. The staff wants to be nice--but the actions and results of getting the meds is a zero. 3 people at Humana found a way to save me $ on the shot for $364 instead of $1,020. Centerwell would not do it. The shot pkg was supposed to ship 4 days ago--I gave them my cc, now its going to be 10 days. I think they just read the notes from previous conversations and give you generic answers. I hear that these insurance companies are losing a lot of money because of the cost free Medicare advantage plan--so, may just be saving costs. Cancelled order--going to a local pharmacy HOPING no red tape from here. Miserable communication for me. My anxiety in helping my wife make it tough for me and I'm sure center well. Thats my experience....

Centerwell pharmacy absolutely committed fraud by calling my independent pharmacy today and telling them that i had requested that my prescriptions be transferred to them! Fortunately my small pharmacy (who knows me by name and face after my many years with them) called me to confirm if i had requested the transfer, as they had had a call from Centerwell earlier in the week saying the customer had requested their prescriptions transferred to Centerwell, when it turned out the customer had NOT. This is a clear violation of medical ethics as well as legal fraud, and a violation of my privacy. My Humana Advantage Medicare plan clearly states I can use my approved in network pharmacy. This is the 2nd yr I've had this policy and recognized that Centerwell, who is owned by Humana, has some questionable and unethical business practices, as Ive had to get used to the multiple calls per week presenting themselves as calling on behalf of my dr, or Medicare "to review my medications for drug interactions" etc. They insist I have prescriptions with them, but I have never entrusted my prescriptions to them for good reason. Today takes the cake to learn they actually highjacked and stole my prescriptions away from my trusted pharmacy! Unfortunately I didn't get the message from my pharmacist in time to stop the transfer. Later I got an email from Centerwell thanking me for transferring my prescriptions. I called and got an unprofessional agent who insisted that Id gotten prescriptions from them before. I never would have trusted them because Id seem the incompetence of how they handle my OTC benefit. I hope Humana gets a huge class action lawsuit, as stealing my prescriptions away from my pharmacy of choice through lies and deceit has no place in our healthcare system.