CenterwellpharmacyReviews of centerwellpharmacy.com

Terrible. Submitted a prescription for a much needed medication for my COPD on March 18, 2026, and still waiting. I ran out of my medication two weeks ago. Most of the representatives had such an accent that I struggled to understand them or they couldn't understand me. Kept checking the status of my medication online, and after spending two hours on the phone with them this morning, still don't know when I'll receive it. The reps I talked to gave me a different story depending on which one I talked to. Was told that they sent a request to my doctor for more info on March 26 (eight days after the prescription was submitted), although my insurance had already approved the medication. Was told I needed to drive two hours to Orlando to pick the medication up, so I called the Orlando location before I drove all the way there, and they told me that they were now requiring therapy notes from my doctor. My doctor's office contacted them today to find out that all they needed was a list of my other medications, although Centerwell is currently filling all of my medications. Was told today that I have to give them another 24-72 hours for them to process that information. So, it will be almost three weeks before I will find out when I might receive my medication. I just went back to Centerwell about six weeks ago because of my previous interactions with them. Going to do whatever I have to so that I can change back to Walgreen's. Have used them for years and they always went above and beyond to take care of my prescription needs.

I was new to the company. My provider suggested Centerwell to save money. First time I called, horrible customer service. Couldn't answer my questions on why I had not received prescription, and were very rude. I reported rep and cancelled account. Stay with your local pharmacy!!

As all the other reviews, stay away from this company the wait times are always super long and delivery is always weeks out from when prescription was sent. I’ve switch to my local pharmacy and I’d rather go pick up my medication then wait for weeks with this company often causing my prescription to be late. I called to cancel my CenterWell Novacare account to prevent any further prescriptions from being sent here and had to wait on hold and get transferred 3 times just to cancel the account. Took over an hour just to cancel because they won’t let you cancel it online, you are forced to call in, mind you, you are able to set up an account online. Totally ridiculous, this company is a joke and I hope they are put out of business soon. Once you create an account you cannot delete or cancel it.

I’ve had a very frustrating experience with CenterWell Pharmacy. I transferred my prescription three weeks ago and was assured it would be processed immediately and shipped right away. After hearing nothing, I followed up last week and was again told it would ship immediately. I called this past Monday and was again assured it would ship immediately, Now it’s Thursday, and it has finally shipped today. I even spoke with a supervisor, but the delays continued. This level of poor communication and lack of urgency is unacceptable, especially when it comes to essential medications. Delays like this aren’t just inconvenient, they can be dangerous. People depend on timely access to their prescriptions, and this experience has been extremely disappointing.

Im Medically Needy with Medicaid andthey refuse to acknowledge I dont pay for medication. They charged me 40.00 for a medication. I called the pharmacy and told them not to fill itr. They still charged me and refuse to take it off. I sent them the paperwork abpout medically needy and they say they never recived it whebn I handed it to them. Im done with their antics and games they play with peoples medications. They are rude, refuse to listen to the problem and say I have to call coporate offices when they are the ones that made the mistake. Im transferring my medications to another pharmacy which is professional

They won't let me give them zero stars. Humana/Center Well need to be investigated and barred from issuing Medicare Part D plans. Absolutely worst business I have ever dealt with in the 69 years I have been alive.

Don’t try calling unless you have all day to spend on hold.

Answered the call, so I could have my number put on their do not call list. The kid who answered spoke so slowly it was like talking to a slouth! He must have been out of his mind on drugs. I was worried he might fall out of his chair or expire right there on the phone.