CenterwellpharmacyReviews of centerwellpharmacy.com

Service person answered all my questions and promptly refilled my prescription So why all the bad reviews?

Well, the extremely long on hold time is very frustrating. I often have a helpful experience, but today was HORRIBLE! First of all, the representative wasn’t even listening to me. He continued repeating rx names, numbers, etc. that he must have picked from the air. This time, I had a problem with the language barrier. It became clear that this guy was CLUELESS! I asked to speak to someone else. GUESS WHAT! He transferred me to his supervisor in the US. She apparently didn’t have any correct info. She was very helpful, and fixed my issue immediately. She supposedly transferred me to the finance people to pay my huge deductible. I sat on hold FOREVER and finally terminated the call.

I receive my medications from CenterWell, and overall my experience has been very good. I know that some representatives may not speak perfect English, but I give them grace because they are working, supporting themselves and their families, and genuinely trying their best to communicate. I appreciate their effort. My only concern is about receiving accurate information regarding medication timing. My understanding was that if I became sick, I would be able to get my medication the next day for my doctor. Unfortunately, I later learned that it actually takes three to four days to receive it. I hope CenterWell can improve this process or find a better solution so that when someone is sick, they can get their medication faster. Aside from this one issue, getting my medication through CenterWell has been a positive experience for me.