CenterwellpharmacyReviews of centerwellpharmacy.com

Switched Medicare to "Advantage" program with Humana. Centerwell is part of it. Set up prescriptions immediately, made certain I marked four of those NOT to auto refill since I don't require them routinely. Received notice by email today one of the four is being shipped, and I'm being charged for it. One phone for 10 minutes, first with automated menu, then with live person. Told they cannot refund item until I receive it, and must then call them back a second time, get a return label, ship it back, and then get refund IF it is refundable. Seriously? My online account shows this item like other is NOT to be auto refilled. Agent also could see it. Offer not explanation. Told I would have to call back after it arrives, and see IF I can return it. IF??? I explicitly marked it NOT to auto refill. My time is valuable. I ask why they could not take care of this one my first call, and told "the system will not allow that". Blame the "system"? They ARE the system. I asked if they would accept MY BILL for MY TIME spent for second call. That got me a earful. I finally interrupted saying "This is ridiculous", and hung up. Now I get to waste more time once item arrives finding out IF I can return it and IF I can get a refund for something I made sure I would NOT be automatically sent and charged for. Interesting that other items marked not to auto refill do not cost $$, but the one they sent does. Smells to me of a ripoff game being played.

Can you go lower than 1 star? What an absolute horrible mail-order pharmacy! I've spent upwards of 4-5 weeks trying to get insulin order worked through which almost anywhere is a day or so. No communication or should I say my order showed being worked on for 4-5 days but now update so I called today and low and behold while I'm on hold for the next human, good luck understanding them, I next in line and Poof, imagine that suddenly I hey an email from them with the same excuse of we are trying to get hold of your Dr yet again, yes again as they always have issues. Funny they don't contact me and my Dr has 6 workers at a very small office and we never have a problem them answering a call. Such BS and what it is I think is they don't want to provide or ship Insulinas pricing regulated and cost of shipping a 3 months supply is pricey. Meanwhile I get dragged around and ignored until I'm leaving town in 5 days and they still can't fill an order. So they can go straight in the dumpster and rot away for all I care. Fyi I called Drs office and told them to ignore those idiots and send a prescription to Walgreens and poof in 8 hours it is ready and sure I pay an extra $35 for 3 months but avoiding idiots and incompetent fools is worth every penny. Stay Away you've been warned

Center Well Pharmacy deserves a zero star rating in my book. Their operations have consistently exhibited significant flaws. The customer service provided is non existent, making the experience extremely frustrating. Despite the potential cost, I am considering returning to CVS for a more reliable service. Initially, I requested a prescription from my doctor, which proved to be a mistake. I never received any confirmation from Center Well regarding the medication, and when I checked with them, they informed me that it was not in stock. They estimated that it would be available in a few weeks. However, I urgently needed the medication and contacted CVS to transfer the prescription. Within two days, I received my medication from CVS. My doctor also sent one of my refrigerated prescriptions to Center Well Pharmacy. When Center Well Pharmacy refilled the prescription and delivered the medication, it was not cold but room temperature. I placed the medication in the refrigerator to prevent it from spoiling. I will not take any further chances with them, as they have consistently failed to provide the medication when it is in stock.

Horrible - waited on phone for 45 minutes then hung up on me. The online account they want you to use does not work. Got all the way thru and almost to payment when they said their payment system was down and I had to call back and start over. They do not not speak fluent English. Am wondering if I will get my medication.

They show RX shipped and when you call they tell you it was cancelled. You get different countries that you cant even understand. They charge more for mail in then Walgreens without the convenience. They used to be good when it was Humana and now theyre terrible.

Centerwell Pharmacy will not stop harassing me. I have requested that 6 times in the past year that they stop calling me. I have called the number they give for stopping unwanted calls and talked twice with the parent company. They swear that they put my number on their do-not-call list. But then, within two months, they are calling me again every day. I have tried blocking their number, but that only stops my phone from ringing. They still are able to leave messages.

CenterWell Pharmacy calls me 4–5 times a week. An AI system comes on the line asking to confirm my identity but never clearly explains why they’re calling or what they need. There’s no clear purpose to the calls. When I call back to get answers, I have to enter all my information into the automated system — then repeat it again to a representative. Total waste of time. I also get constant emails saying prescriptions were received, filled, or shipped — even when I didn’t request anything. They charge $10 for “overnight” delivery but say it can take up to three days. That’s not overnight. Very frustrating experience as a Medicare patient.

1) the AI assistant is absolutely terrible. worst I've encountered. 2) no e-mail or fax numbers are provided, so it's only spending FOREVER on hold for a human representative, and those people try to be helpful, but a) they are impossible to understand clearly (not their fault, but it's an issue), and b) they refer you to "website specialists" for whom you spend FOREVER (AGAIN) on hold. I gave up. THE MAIN ISSUE: I entered prescriptions not once but twice that subsequently disappeared from my account, with no notice, no e-mail with useful info, no nothing, and the situation was impossible to correct. In addition, the meds you enter on your Humana account cannot be transferred to CenterWell, even though it's the Humana pharmacy (! go figure). Worst customer support experience I've had in a while, and that's saying something.