CenterwellpharmacyReviews of centerwellpharmacy.com

I wish that I can leave zero stars. Such bad customer service. I am waiting several days for a call back from a supervisor.

I've had some serious issues with three of my prescriptions I have gone back and forth between the pharmacy and the doctor's office three different times for three different medicines I'm tired I'm done I will now pick up my prescriptions at a local pharmacy I love the mail-in pharmacy but you people got to pick up your crap and get better a whole lot better

Review of CenterWell Pharmacy This has been the worst experience I have ever had dealing with a pharmacy. My doctor sent a prescription to CenterWell 10 days ago. Last Thursday I called them to check on the medication and they told me they had never received the prescription. I contacted my doctor, who immediately sent it again. When I called CenterWell back, they again claimed they had not received anything. I contacted my doctor a second time and the prescription was sent again. When I called the pharmacy again, suddenly they had two copies of the prescription in their system. Now, 10 days later, I call again only to be told that the medication is not even in stock and that they have no idea when it will be available. So after ten days of delays, misinformation, and multiple phone calls, the end result is that they cannot even fill the prescription. Their customer service is horrible. Every time I call, I spend over an hour on hold before speaking with someone. Today I requested a supervisor located in the United States. After waiting another 45 minutes, someone finally answered. Shockingly, it sounded like the person was working from home, with the sound of water running and someone eating in the background. I said hello three times, and the call was terminated. This is completely unacceptable behavior for a company responsible for handling people’s medications. CenterWell Pharmacy is disorganized, unprofessional, and unreliable. They even had the nerve to suggest that I transfer all my prescriptions to them. After this experience, I will never fill another prescription with CenterWell again. Do yourself a favor and avoid the frustration and incompetence. Do not use CenterWell Pharmacy.

Called to cancel a order. It was cancelled according to the rep. I received the medication two days later. I called for refund and the rep. stated that they dont cancel orders. Alo, that they would review the phone call recording and get back to me. Its been two weeks and nothing. Every time I call the transaction takes about 2 hours. This is the worst service Ive ever experienced.

CENTERWELL sells very cheaply made and unusable products for the most part. I would stay away! They only stocked one arm-sling and it was so badly made that it is unusable and too big as well. Sewn wrong, ridiculous. Save your money or health benefits.

NEGATIVE 10 STARS repeat NEGATIVE 10 STARS. You can't get through to someone to track your order with wait times up to 2 1/2 hours. This is ridiculous, and they don't care. I have never dealt with a company that makes as much money as they do with such a backlog of phone calls. They are truly pathetic. I only went with Novo Care because I wanted to buy direct and get the prescription from the manufacture. Never again. I'm going to get my meds direct from Costco now where I can be in and out in 10-15 minutes and not deal with Centerwell Pharmacy that lost my shipment of Wegovy. They are totally clueless. NEGATIVE 10 STARS repeat NEGATIVE 10 STARS.

Worst customer service ever. The waits are 45 to 50 minutes long and when you leave your number for call back they do not or leave some bs message that they tried contacting you. Meanwhile your phone does not ring. Do not bother with them. Thay make it impossible to cancel.

Actually a zero rating! Absolutely horrible customer service. My meds were to be mailed and received by 3/14. They have yet to be filled. Waited on hold for 30 minutes to be told they were busy. I was provided with a direct number.