CenterwellpharmacyReviews of centerwellpharmacy.com

Their auto-order does not work. No one will tell you this. You will still need to go online to refill your RXs each time. The website is vague, so you can't tell with any certainty whether or not they have filled your RX. They are of NO HELP with any issues; they just act like everything is functioning perfectly. There needs to be some law passed to sanction these outfits; doctors have to take an oath to"do not harm", why don't pharmacy workers (they are part of one's medical team)? It was supposed to be here on the 14th...it's the 17th. I still don't know when my RX will arrive.

Centerwell pharmacy is hard to contact. I be on hold for 20 minutes or more most calls. You can get true help on the portal or dashboard every time I try to sign in to chat3 it says they busy cant help me even though its during the business days and hours. They claim the shipped and delivered my meds but they didnt. Only thing delivered was a cooler with an ice pack in it no meds.but when you do speak with them they are helpful and nice just good luck getting ahold of them

I had an order with three different prescriptions. One had expired, and I had a new PCP. I provided them with the name of the new PCP, and they claimed to have his numbers. They had the wrong ones. They held up ALL THREE prescriptions, even though the problem was with one of them. I called them after five days, and they PROMISED to send the other two. They didn't. Called them again after another five days. It's now more than 11 days from the original auto-renew order and they haven't shipped out my BP and cholesterol medicines, which have plenty of refills and are from my current cardiologist.

They are very very annoying, call constantly and can't make one call for all scripts. They also like to call and question my doctor about prescriptions instead of just filling the dang thing, that wastes more time when I just want it filled because they have to track down my doctor. I can't stand dealing with this company and wish Humana would go back to being able to get your meds from the local pharmacy.

Cheap and terrible service. Needed a medication quickly, 5 days after Dr called it in, hadn't gone out yet. Ridiculous excuses. Said another 3-5 business days. Asked for it quicker, another fee, This was through Humana, bad experience all around. Now 3 days later it gets worse. They offered to send the prescription to CVS, for 10 tablets while I wait. Went to CVS. They asked CVS to fill the entire prescription and I had to pay in full, it was not covered. Then I received a notice that they do not cover this medication, there is nothing special about it, and I spent more than 2 hours on the phone with Humana and Centerwell. They did not say anything about this. Prescription sent in Monday, they tell me this Friday, and I am unable to change insurance.

absolutely worthless! Absolutely NO CUSTOMER SERVICE. I cannot gets my prescriptions refilled via the mail order option. There is no "customer service agent" available that can help or speak using English as a first language. For the prescription service that is marketed for Medicare patients, this is absolutely the worse. Worse even then Express Scripts and that is pretty bad

The worst customer service I have ever experienced patients are not a priority at all can’t use a phone to talk to doctor then can’t read script and go by it and can’t the medication to the patient even after a month of every day phone calls

Horrible customer service. Got sent wrong prescription dosage and was not able to be refunded. Also never received email or any communication about a canceled order so ended up being without meds my cardiologist prescribed. Save yourself money and health and go somewhere else for your meds.