CenterwellpharmacyReviews of centerwellpharmacy.com

Horrible. Horrible. and More Horrible. They've had 4 prescriptions from me written two weeks ago to be sure my medications were filled on time. In the past 60 days only 1 out of 8 times did my meds arrive on time - some as much as two weeks off, and I have to call in every week to go thru their support 'specialists' to only get canned responses as to why they are so incompetent. Zero results. Their interconnected system is such a failure it is a wonder how these people and those that work for them are still in business. Zero stars.

First call to customer service guy put me on hold and never returned. I eventually figured the problem out myself. Not a Good Look!

Absolutely terrible website. Compete fail- save your time and have your prescriptions sent directly to your own local pharmacy because Centerwell can not be trusted to do anything right. Following up on how my first prescription is going. No contact since the day of the order, no delivery estimate or anything else. I tried accessing my account online but I get an error saying the website is unavailable at this time. I tried calling the support number listed online and after waiting thru all the non-relevant recordings was eventually transferred to a human. His access was limited so he couldn't help me. He transferred me to the department that could help me. They didn't answer after a long wait I gave up. Save yourself some aggravation and use a different method to get your medication because Centerwell is a failure.

Centerwell has put me through the wringer with both their specialty pharmacy services, and their OTC benefits. Humana authorized a specialty medicine, and Centerwell Specialty Pharmacy immediately took over the fulfillment without asking me or my doctor. I decided to go along/ give them a try. Three months later, I'd dealt with nondelivery, late delivery, damaged bottles, the wrong dosage delivered, random claims by Centerwell that the med was not authorized, and long hold times, hang-up calls, cold transfers, and general incompetence and unhelpfulness shown to both my doctor and myself. My doc's office called me one afternoon and said if I didn't switch pharmacies, she'd have to drop me as a patient, because Centerwell was wasting too much of everybody's time at the practice. The OTC thing is less horrible, just aggressively mediocre: Poor selection online, high prices ($7 toothpaste I can get at the dollar store for $1.25), random drops of OTC items that were eligible previously, and Walmart telling me that Centerwell/ Humana/ NationsBenefits were refusing to authorize purchases of items that were previously whitelisted with Walmart. I was unable last month to use the benefit to obtain such things as razor blades, first aid supplies, and allergy medications, all items identical to ones I'd been able to get previously with the same benefit card. No explanation or assistance is offered. There really do need to be more sanctions against companies that take billion$$$ of our tax dollars, and provide such terrible service. In the meantime, complain to your state's insurance commissioner, to Medicare, or to whomever handles these complaints in your jurisdiction.

Centerwell Pharmacy could not be any worse. They do not get your prescription orders correct. The app always has conflicting and incorrect ordering data and history. And when you call them the wait time is excruciatingly long and the chat is not much better. They ask you to leave a message. They may or may not return your call.

Infuriating lack of communication skills of phone representatives. Having to repeat instructions to people who do not comprehend the English language. Way to add stress to those of us who are already struggling with illness.

God awful. My first experience switching over a minor prescription went painlessly, if slow. Then I ordered something I really needed and here it is almost a month later, and I still don’t have it. Multiple calls have been met with ridiculous questions, long wait times, attitude, and all I wanna do is get my medication that I’ve paid for. I’m so sorry. I set up an account with Humana for my Medicare part D.

Centerwell Pharmacy, owned by Humana, is the most incompetent and disorganized pharmacy I ever worked with. Centerwell has had several prescriptions from my PCP for two weeks and has not shipped yet. I called several times and they always say the same thing " the order is being process"