CenterwellpharmacyReviews of centerwellpharmacy.com

I am not a customer (nor would I be at this point) I guess they do not confirm information and once again someone has used my email address. Now I have loads of information I do not want about Someone else's prescriptions, when they get them, the dosage....stuff I don't need or want to know. I think it may be the same person as all the other times (he does not know his own email address and punches in mine) Companies really need to do their due dilligence, this is not very acceptable. There is no email, no social media contacts, or even a phone number to contact them (you have to be a member, and I am not a member) but if you sit on hold long enough the computer puts you through to a person, so no bonus points for that.

If I could give a “0” I would. Didn’t send orders when then they said orders were already in the mail. Avoided responding to my concern over the timelines of seizure meds. Therefore not trustworthy.

Well, the extremely long on hold time is very frustrating. I often have a helpful experience, but today was HORRIBLE! First of all, the representative wasn’t even listening to me. He continued repeating rx names, numbers, etc. that he must have picked from the air. This time, I had a problem with the language barrier. It became clear that this guy was CLUELESS! I asked to speak to someone else. GUESS WHAT! He transferred me to his supervisor in the US. She apparently didn’t have any correct info. She was very helpful, and fixed my issue immediately. She supposedly transferred me to the finance people to pay my huge deductible. I sat on hold FOREVER and finally terminated the call.

If I could give no stars I would. This is stupid that you have the wrong info for the doctor on 1 med but the other 5 are correct. Same doctor BTW. Then you send the request to a closed office instead of listening to me as to where you need to send it. You have made an 85 yr old woman go a week with out her heart meds. When I speak with a person there they say we sent it but yet they have sent it to a closed office. Then you want to argue that you have never filled that med when yes you did in December of 2025. You people and your customer service are a joke. Appalling is all I can say right now. Next call is to the BBB

Blood pressure medication reported as delivered, but they delivered it to old address from January. Address was changed on Jan 20th for Feb 4th. Not only did I change the address in Jan for new residence, I contacted Centerwell by phone to ensure they got new address. April 15th, meds went to old address and, of course, no new occupant did me the courtesy of a call, even though I am only 10 minutes away. Centerwell said that the address had not been changed 'inside'. What??? MOSTLY, I AM SICK AND TIRED AND PISSED THAT CENTERWELL HAS NOW DECIDED TO OUTSOURCE CUSTOMER SERVICE TO NON-ENGLISH SPEAKING PEOPLE. I AM STRUGGLING TO UNDERSTAND THEM AND GETTING A SERIOUS MEDICAL PROBLEM EXPLAINED TO THEM IS IMPOSSIBLE. I AM LEAVING HUMANA END OF THE YEAR UNLESS THEY GET A NEW PHARMACY! Lastly, I have to go days without blood pressure meds, get a refill from my doctor which will take a few days, drive a ways to pick them up and pay at least a co-pay for them. Can't begin to tell you HOW HIGH my BLOOD PRESSURE IS RIGHT NOW! Update same day: Contacted Centerwell again re are they still sending the refill no matter what? They are "still looking into it but looks like that will be "addressed in the next day or two". Should be delivered by next Monday (4/27). Eight days!

Centerwell was fine on the phone. But to interact on their website is the worst. It's like going into an endless loop with ZERO results.

center well are so mess up they can not fill my order on time they lie to me all the time these people do not care about people center well should get people who care about people and do not lie center well bull shit people all the time you get a 1 because you lie to me all day long and you all do not care about anytime about me

This is the most frustrating, inefficient business I have had the misfortune to deal with. Avoid them if you possibly can! (After MANY calls, and a total mistake by the company, I was polite and calm with yet another call center representative today…who hung up on me. This business - Humana - should be banned from working in the health field.