CenterwellpharmacyReviews of centerwellpharmacy.com

Circular system that ultimately is broken. Cheapest bidder situation. Kaiser has agreements with this company. Don't waste your time. Customer service is overseas, unaware of how their own website operates, the send broken links, nothing works. They refuse to send a copy of the terms of use but will spend 3 minutes reading them to you and don't understand them enough to explain them. I never received my prescription, was unable to complete registration and had to go through another service to pay full price.

My doctor convinced me to send a script that is time sensitive to Centerwell. I completed the registration forms, paid for the script (self pay) and it was supposed to arrive May 1 and I only have meds that last through May 3. The meds don't arrive, so I call. The woman who is assisting is a box of rocks. She first can't find the script, then she said I didn't pay (when I did have have an e-receipt). I read the number off the receipt and she puts on hold to investigate.... They can't find a tracking number of the medication. In the meantime, I start getting getting text messages while on hold saying they are trying to reach me about my meds. So I message back asking if she found the tracking number. When she said she wasn't calling about a tracking number, she said she had been trying to call me all week to talk about my meds. I looked and she was hanging up and not leaving messages from a number flagged as SPAM. In the meantime, I am still on hold. I wait for 90 minutes before the line disconnects. The mysterious texter is like "when do you have time to talk". I tell them to call me know and they start babbling about a new registration and wanting me to switch my Primary Care to some tele-doc in their network for self pay fee of XX per month. I am like no way, I just plan to work with my doctor I have a relationship with but question her about that tracking number and where my meds are. She hangs up. Starts texting again. Trying to get the script transferred to my local pharmacy on the weekend (and it's my birthday today - not what I want to be doing). There are way too many roadblocks and scams like this that keep patients from the medication that will help. I went self pay specifically because my insurance PBM cancels all scripts my doctor writes (even blood pressure meds), Centerwell is no different, preventing access but real quick to take your info and your money. I removed the debit card info, but now it is back on that account. I can't seem to eliminate that card# and I have to cancel it to protect against their scummy practices. I don't want them billing a few hundred dollars whenever they feel like it and lose my medication like they did this go around.

Very bad get it from your pharmacy. There’s too much to describe how screwed up they are.

BEWARE!!!!! DO NOT USE THIS PHARMACY PLEASE!!! THE WEBSITE NEVER WORS. CAN'T UNDERSTAND REP.,AND THEY CHARGED MY BANK CARD 2X's. AS OF THIS MOMENT I AM CURRENTLY ON HOLD, ITS BEEN 45MIN AND COUNTING. I ABSOLUTELY HATE THIS PHARMACY AND IT NEEDS TO BE SHUT DOWN ASAP!!!!

We were delivered medications from CenterWell pharmacy Humana via USPS. They were delivered 4/29/29 USPS acknowledged. When we went to the mailbox (cluster mail boxes) there was nothing in our mailbox. I contacted USPS and they filed a claim. Then We contacted CenterWell pharmacy Humana to see if we could get the medications replace. They advised us that they could not replace them at no cost. We would have to pay a change for the medications. I have never worked with a company like this. They were the ones who shipped them USPS. Goodbye CenterWell pharmacy. I will buy my medications from a preferred pharmacy.

Pharmacy tech more rude,disrespectful,than I have experienced anywhere in my long life.

CENTERWELL PHARMACY, anyone else had problems with them? I've been getting OZEMPIC from Walmart, CVS for a few years now, Centerwell said Humana would not pay for it, so I went back out to Walmart and all is OK? On another note, I spoke with two people from Centerwell that I could not understand, one had some sort of Ball game going in the background, and the other didn't speak the English very good, Chinese I think. :-0

Incompetence personified! Scheduled a direct debit payment for 5/1/2026. Phoned them 4/29/2026 NOT TO DEBIT CARD PREVIOUSLY PROVIDED. I will call back with new credit card information. Assured card was DELETED. NOT! My account was debited leaving me in the red and possibly having my rent payment returned. then I was informed they could not reverse transaction. UNBELIEVABLE!