CenterwellpharmacyReviews of centerwellpharmacy.com

I have a few RX's that I do actually get from CW Pharmacy, and the service has been really good. But my complaint that I have is the amount of Daily automated phone calls I get from them. While I do appreciate the communication, and all that...but how can we limit these refill calls to maybe once a week? That would even be better....these daily calls are so annoying, & Im not a phone guy anyway...I dont like to talk on the phone at all since I retired. It seems there should be a way to where these calls can be done and cover the necessary refills with maybe 1 call a week even, that would be grand. Thanks for hearing my frustrations.

A pathetic company. Customer "service" begins in Afghanistan (?) where they pay people what, $0.15 cents per week, and goes downhill from there.

Think twice before using centerwell pharmacy. They keep sending me text about my wife's prescription instead of her. I have tried and tried to get them to change from my number to her number. No body can seam to help. I wouldn't use centerwell if they were the only one left. There service sucks.

Only because I can’t give a zero. Anyone else spoken with their customer service? The absolute worst experience, hung up on twice, overseas bs.

I changed my insurance and they made me use CenterWell pharmacy. What a horrible situation. I call them often, because their app is sketchy and I have had to follow up on every medication that I've gotten from them. Their call center is obviously overseas. The CSR are nice but untrained. They have switched amounts of medication on me. It's been a horrible experience. Avoid CenterWell pharmacy!!!

Centerwell has had problems getting my medication to me on time or correctly before but this is over the top. My Doctor sent a prescription 5 days ago I’ve been trying to find out what is the holdup getting it filled. “ They couldn’t fit the directions on the label.” So they asked me to call and get a condensed version. It was sent back in immediately and will take time to fill because it’s a new prescription. It was new 5 days ago.

WORST EVER!! Stay away. This is my first month on Humana Medicare Advantage and as all the other reviewers are saying, their system is a complete failure. You call in and get put on hold, they always have an excuse as to why the Rx isn't processed. My PCP sent the RX 10 days ago and its still under review, it's just a very inexpensive bp rx. Anyway, I'm so disappointed having made the decision to go with Humana. Just wonder if anyone at Humana is looking at these horrible reviews, good luck everyone.

Based on the reviews I read, my issues are a repeat. Takes days and sometimes weeks to get prescriptions filled. They continue to show status in process but unable to explain the hold. Different people, different answers every time regarding approvals and cost. Transfers to multiple people for answers via a cold transfer. Then you must explain your issue all over again to new person. So unprofessional for a call center. And yes language/accents also a challenge in communicating. I am so frustrated that I made the choice to switch to Humana for part D without reading the reviews for CenterWell. My most recent issue is they sent a Kwik Pen prescription without pin needles. Dosage due this weekend but pharmacy closed and local pharmacy closed when I realized the med was shipped without pin needles.