CenterwellpharmacyReviews of centerwellpharmacy.com

They say they need to hear if I've ever used certain drugs in the past before they can process my prescription. Their advocates can hardly speak English. Most any other pharmacy would have processed this in hours not weeks. Sad. All hype, no performance.

This place is a disaster by far the worst I have ever experienced, every person you talk to there will give you a different answer, and none of what they claim ever comes to fruitition. Its hard to believe anyone even the dei people they seem to hire can mess things up this bad. Go anywhere else trust me.

Buyer beware. Worst mail order company I have ever worked with. Every new rx and almost every refill is a fight. They can't speak English. The online chat even hangs up on me. I can't wait to cancel their service.

They are dangerous!!! I'm a physician and a customer of Humans Centerwell They screwed up my insulin prescription and tried to send me the wrong drug They had no knowledge of the types of insulin one needs and did not help with a prior authorization at their owner Humana

I entered an order for OTC meds on Saturday 07/04/26. Taking into account the holiday weekend, I consider the order placed on 07/06. Their standard line is "Delivery in 5 to 7 days from the date of order". On 07/09 it hadn't been shipped yet so inquired and was assured by a Customer Care Advocate that it would be shipped that day. On 07/11, I again checked the status, and it still hadn't been shipped, and the advocates don't work weekends. (!) This is at least the third time over the past few years when they have completely blown it. I don't have a choice because Centerwell is attached to my Medicare provider Humana. But if you're considering selecting Centerwell independently, I would say in no uncertain terms, run in the other direction. Horrible service.

While cost is good, and communication is ok, shipping time is NOT good. It takes way too long for medications shipped via USPS. It was reported Centerwell was going to use FedEx but that has not happened. VERY DISAPPOINTING!!

I am not able to able to access my account online, and customer support is unable to help. I have called three separate times over the course of the past two months and each time, I've been told that they have "escalated" my online account issue to someone, but I haven't heard anything back, and I still can't log in. So now I must call customer support each month to process my prescription over the phone instead of being able to do it online.

Centerwell Pharmacy is a garbage service full of disrespectful people who flat out lie to their customers and refuse service to those who depend on them for necessary medications. I wrote a longer review before but it was "flagged" for my wording. So I'll try putting it in a different way. A non-human could do their job more efficiently and with better tact. If they weren't being propped up through an insurance program. They wouldn't be in business at all.