CenterwellpharmacyReviews of centerwellpharmacy.com

I have called twice as a new customer. The reps did not speak English well and seemed to be reading off a script. Overall, they did not understand me and could not interpret simple English language. They originally had called to get me established and ended up placing orders instead. I again stated what was to be accomplished, they repeated me and still didn't get that I was not ordering meds, just setting up my database for future orders (per their marketing call). I gave up and told them to remove me, then I hung up. I'll go to local pharmacy instead. FYI: I had plenty of recent meds and yet the last rep stated the order would arrive 9/2 and 9/17/26. The confusion was when an email arrived this morning stating that my med order would arrive soon. That's why I called.

I have several issues with Centerwell Specialty Pharmacy. First, your call is always answered by an individual with limited English speaking skills, and they are reluctant to move your call to the proper help until it is completely clear to all that other assistance is needed. Secondly, my doctor's office called in a different prescription volume than what I have normally used over the past 10+ years. After receiving this order, I spoke to one of their pharmacists who commented that she was surprised that they didn't catch that change based on my past usage. But when I called about the return and refund of my $345 copay, it was all the physician's fault and no accountability on their part, they would not give me my copay back. They suggested I donate the medicine or throw it away...what wonderful customer support. Absolutely the last time they see any prescription orders for me...and, they were charging $95 more than Publix, who is filling my replacement order! Good riddance.

This has to be the worst mail order pharmacy ever. I'm signed up for auto refill but every time there is a problem. My auto refill says my prescriptions can be filled on one date but when I check it just says processing and it'll say that for days. Then I look again and it tells me one prescription was canceled totally unacceptable and inaccurate. I hope in October I could sign up with a different company. Center well pharmacy website is so difficult to follow. It would be wise for them to take a lesson from Optum. This is just too frustrating and time-consuming, not to mention that the "live chat" never really answers the question!!

I have had such an amazing and positive experience with Christina in Port Orange, FL, and words truly cannot express how grateful I am for her kindness and compassion. I care for my mother, who has dementia and 10 other diagnoses, and managing everything can be overwhelming at times. Christina has gone above and beyond by checking in on me and asking if I need her to send my mother’s medication because she knows how hectic life can become when caring for a loved one. There have been times when I simply couldn’t make it to the pharmacy, and her thoughtfulness has made such a difference. Even though she has countless other patients to care for, Christina always takes the time to reach out and make sure we are taken care of. She is not only incredibly professional but also has a heart of gold. Christina is a true gem, and the world needs more people like her. I am beyond thankful for the care, compassion, and kindness she has shown my mother and me.

Since I went to Centerwell Pharmacy at the start of the year, it's been a total circus. First I was told that one of my meds was $1,000 for a 30 day supply. Prescrip is 1 tab twice daily. They showed that each of the 2 tabs were different formulations. One was zero copay and one was $1,000.00. When I suggested it must be a paperwork mixup, they argued that no it couldn't be a mixup. Bearing in mind, no one has English as their first language. It took many phone calls, each time having to go 6 rounds with a ROBOT in order to reach a human being. Today (JULY 30), I finally got it straightened out and find that ALL of my prescriptions are a zero copay. Twice this year, they sent me a bill for $9.00 for one of my other meds, which I paid. I never had a copay for any of my meds, until I wound up with Centerwell -- I was completely ready to change everything rather than having to work with this company. Just today, I spoke with 3 robots and 4 agents. I FINALLY got to someone who made things right, but why did it take that much time and effort for something so simple.

I am a healthcare professional and working with Centerwell as a patient was impossible. Every call ended in promises that were never fulfilled. No one seemed to be able to answer why. I wasted multiple hours and finally pulled the plug and went to my local pharmacy.

Absolute ZERO. Waited a week for a prescription transfer - never happened. One rep said she would monitor my account and keep me updated. Never did. Spent 1/2 hr on the phone then the rep said she would do something for me, told me to wait then DISCONNECTED me. She had my number but Never called back. She was more interested in a good review than helping me.

If I could give them 0 stars I would. The worst experience ever with my Rx delivery of my daily meds. I ordered my clonazepam through the app and opted for 2 to 3 day delivery because I was low. They shipped it via FedEx on 7/6 it moved to the Fedex facility in TN on 7/7 and never moved out. So now I'm completely out of my medication. So I called them back because I've been out of my medication for two days. So they had me call my doctor to call in a 10 day supply and they would ship out another refill. It was shipped via USPS 2 to 5 day delivery. Well the second delivery also didn't arrive and my 10 day supply ran out. Because it is a controlled substance my options are limited. I called Centerwell pharmacy and was on the phone for over an hour. After talking to two different reps I was transferred to a pharmacist. I explained that I need to be able to pickup my Rx at my local pharmacy today. It's Friday and I won't be able to reach anyone over the weekend. She said she would call my pharmacy to send an override and if the pharmacy had any questions they can call back at a different 800 number she provided. So sounds like it will be ok. But the pharmacist never called my pharmacy and I had to call Centerwell back again. I was in the phone for another hour and this time the pharmacy rep said I don't need an override and to just go to the pharmacy and ask them to fill my RX??? I told her you can't just go to the pharmacy and submit your Rx order without a script. She kept saying I won't need an override??? Of course everyone knows you just can't go to yr pharmacy and ask them to provide a RX without script. So I called my doctor. She was only able to call me in 2 tablets due to the constraints on the controlled substance. Now I'm waiting and praying my RX will be delivered by Monday. I was lied to twice from Centerwell today. I don't know why the pharmacist would tell me she would call my local pharmacy and not do it. I don't know why I was told from my second call that all I have to do is go to the pharmacy and place my order? These folks will tell you anything to get you off the phone. Don't don't ever have your RXs filled by Centerwell pharmacy.