CB2Reviews of cb2.com

What an absolute sham of a company! I ordered a couch from them on sale. This was for a customized item, that required a 50% deposit. When I received my receipt via. email, the wrong color was reflected on the receipt. That was a stock color, which doesn’t require a 50% deposit because it’s not custom! I immediately reached out to CB2 via. chat, no one got back to me. A few days later, I made additional outreach attempts via. phone, no one responded. Finally, five days later, I make outreach attempts via. the chat feature and telephone. I get in touch with a manager, who confirms that my cookies reflect that I added this item to my cart, several times. She then says that she’ll have to charge me 50% more for the custom item I ordered, in order to ensure that I receive what I actually ordered! She then insists that I ordered this other color, even though I would’ve been charged FULL price for the item, if that were the case since it’s in stock! She also advised that it was now slated to arrive mid-November even though the couch I custom ordered was on back order until December, further supporting that an error occurred because my receipt reflected “mid-December delivery” for this customized item! I advised CB2 that this was shocking, and that I believed that they should honor the original price point, since I have screenshots that reflect what I actually purchased, which was supposed to arrive in mid-December. I have screenshots confirming it’s a customized order, that it’s arriving mid-December. It’s the receipt that reflects the faulty color, which is what prompted me to reach out again and again. I advised the manager that I had purchased chairs, curtains and end tables, with this specific couch in mind, she did not care! She said there was nothing that they could do, other than cancel my order, even though customized orders can’t be cancelled and then proceeded to call me a liar by saying that I had ordered it in this other color, when my screenshots suggest otherwise! Then she said I should “clear my cache” to ensure no errors happen again! Acknowledging that an error did, in fact, occur! Like my screenshots reflect! They wouldn’t even offer as much as a coupon to make good on this. The only way I could have what I originally ordered, was to pay 50% more than I already had committed to!! How many customers is this happening to? And how many people just hand over the money, because they’ve fallen in love with their selected items? Shame on CB2! Will never do business with them again.

We had a bad experience with their customer service when it came to our wedding registry. But, we didn’t receive a dinnerware set I was really excited about. Unfortunately, at least 1 of every item has chipped so far and it’s been less than 2 years. We follow the care instructions and don’t have kids, so this really shouldn’t be happening. I debated getting a second set for backups, but unsurprisingly, they have discontinued that product line. I’d highly advise against buying items like this from this brand…

Horrible costumer service. I can understand not being able to help with after sale support but there is no excuse for being impolite and dismissive.

I don't normally write negative reviews, but I'm so tired of companies like CB2 charging $1000's of dollars, delivering crappy products and treating me like garbage. I ordered an "Original" artwork. It was pricey (at least for me). What I received was not nearly as nice as the website photo. It is VISIBLY INFERIOR at a glance. Yes, it has the same design and colors, but it is obvious that much less care went into its creation. I won't hang it on my wall. Customer service says that since the description states "Each piece will be unique" they have no responsibility to me and I am stuck with something that I will not use.

Terrible customer service . I think they’ve outsourced them abroad . I used to love this store! Argh West Elm is my last resort.

Horrific experience with customer service. I was a long time customer being a designer but not anymore. My client ordered a sofa and it fell apart within months. The sofa was so horrible they stopped selling it after it got so many bad reviews. When I brought this to CB2’s attention in attempt to solve this frustration for my client, they said they could not do anything but give a 10% discount. I have only ever had to return one other piece of furniture over the years and their competitors were happy to help me resolve my issues and actually stood by their quality. CB2 is a multi-billion dollar company that won’t let a loyal customer exchange a 2k couch. Absolutely horrible and I will never trust or recommend this greedy and useless company ever again. I had no idea I would end up being this disappointed with them.

I purchased a daybed for my guest room. Cushion for the bed was so hard I had to purchase a new cushion. While sleeping on the bed one evening the bed frame completely collapsed only after a handful of uses, exposing cheap particle board wood. Thank goodness no one was injured when the bed collapsed. In an attempt to resolve issue they were apologetic for the “inconvenience” and wanted to credit me $118 on a $1200 purchase. Unacceptable.

I have been a very long and loyal customer of both CB2 and Crate and Barrel. In fact, I've spent tens of thousands of dollars over the years between these stores. My entire house is CB2 furniture and decor. I have always been helped immediately if there has been a problem and they have been extremely prompt with a variety of solutions. Unfortunately, that is not the case anymore. CB2 outsourced their customer service to the Caribbean where there are babies screaming in the background, can barely hear what is being said, and zero customer service skills. I juse ordered an expensive rug that took three months to ship that came damaged. The "Supervisor" had the nerve to tell me that if she were me, she would just get down on my hands and knees and wash the spot that was damaged. I do not work the amount of hours I do to be able to afford to purchase high-end furniture and decor from a store like CB2 to have a supervisor tell me that I should get down on my knees and scrub. This just shows the level of IQ with outsourcing and not keeping their customer service in-house. This will be the last time I purchase from either brand, and I will gladly spread the news to all close friends and social media as CB2 is not the same brand that it used to be. Very sad as I was a loyal customer.