CB2Reviews of cb2.com

Overall they have modern fashionable pieces at decent prices. They are certainly not perfect but they have an internal customer service process and review process and I’ve been shopping there years and I am a tough customer to please. I don’t like their shipping costs, the quality is sometimes not as stated ——but they stand behind their products and make it right. It takes persistence, if you live far from a store returns are difficult and shipping more expensive but they are very responsive via chat and if you give them a bad review they will respond. Sometimes they will take it down but not without addressing the issue. If there are too many negatives on a product off to clearance it goes never to be sold again. The best way to provide them feedback is on their site - not here

everything is always on pre-order and takes months and months to receive and keeps getting delayed but I choose to wait because I do really love the items

I just bought some furniture from CB2 and I'm loving the quality. The only issue is that the delivery took slightly longer than expected. But I'm happy overall!

One of my favorite stores. Compared to other furniture companies, they are way more professional.

I did have to wait an hour for a text back from their customer service, but then they took care of my cancellation and refund quickly and easily.

My experience with CB2 wasn't flawless, but in the end everything worked out. I purchased 32 pieces of dinner settings (plates, bowls, mugs etc). Initially, they sent out only 1 piece from the order, the rest were still processing, which I found odd. Eventually, I started to contact customer service because it shouldn't take long to process. I had some delays in getting email responses, so I ended up calling them. The first call went fine, she said she would tell the warehouse to push the order out. After a few more days with no progress, I called again- this time, he changed warehouses, and upgraded me to expedited shipping free of charge. Everything went fine, the items finally shipped. When I got the items, I knew something was wrong immediately- the box was absolutely smashed on my porch. The items were not packed well, and I found two plates shattered. I contacted customer service, and they put two replacement plates on expedited shipping, no questions asked. I later found a hairline fracture in another plate, obviously something I missed the first time around, and once more they sent a replacement. To summarize, there were definitely issues caused by CB2, but they were very helpful to resolve all of the issues quickly. This experience definitely won't stop me from ordering again- the end products were well worth it.

I have ordered many products from CB2. There have been a few glitches. But when discovered they do their best to rectify the situation. I had placed an order during a sale period and for some reason the charge was not processed properly by my credit card company as they mistook it for a fraudulent charge (weird!) and the order was cancelled. I had been away, and I called my charge company and CB2 immediately upon my return on a 3-way call. CB2 could not have been nicer or more helpful. The rep reinstated the order - even though by then the sale was over - and applied the sale price to the items once again. I was extremely impressed. I had fully expected that I would have been given a hard time and that is why I had my credit card company on the line with me so they could verify why they had not processed the charge. CB2 left a lasting positive impression on me. Also, the items I have received are of good to very good quality. I would give them 5 stars but for one thing - inventory management. There are still items for which I have been waiting months. From time to time they have sent emails letting me know the product was still back-ordered and asking me if I wanted to cancel. I have left the order in force. However, it's been months and still no product. I think they need to do a better job of managing their vendors and their promised work/delivery of goods schedule. But, all in all, I think CB2 is one of the best home goods catalogue companies in the States. I would definitely recommend doing business with them