CB2Reviews of cb2.com

Crate and barrel delivery team was on time and did the perfect set up for our living room couch. Very accommodating with great customer service.

I loved everything I ordered except one of the decorative plates came broken. I called and they sent me a new one, no questions asked. The next plate came broken too! I called again and they sent another one no problem, with the third plate coming intact. Yes it was inconvenient because the first two plates weren’t wrapped the very well, but they remedied their mistake and now I’m a happy customer! They’re awesome!!

I’d placed an order 2 weeks ago on an item that had been back ordered 2 months and it arrived one week later which was unexpected but amazing. I also had a few questions regarding the buildout/materials and their team was SO helpful. This is my 4th time ordering online with cb2 and I’m always so pleased with how seamless the process is.

Great designs, good prices, solid customer care. I’ve order several items from CB2 including a breakfast table, a desk, lamps and more. I love their designs. I think their pricing is pretty good. It’s a little bit on the high-end still but better compared to other brands and I’ve had issues with some of my items and they’ve been very helpful in helping me to get them replaced.

I ordered a Christmas tree from Crate and Barrel and it was supposed to come mid November, I ordered this in October. It then said last night it wont arrive until mid December and I was like WHAT! I can't have that. So I texted Customer support, they responded super fast, I asked if a tree they had at CB2 was available for shipping and in stock to avoid any delays, she said it was, gave me a 15% discount on the new tree and waived the shipping cost. She was great and I really appreciated the good customer service.

Surprised to see the negative reviews as I had a great experience all around ordered multiple items. The shipping while expensive includes assembly which is great. One delivery slightly dinged my walk and they sent repairman shortly after to fix. When some of my items came early they sent these and waived the fee. The quality and look are unmatched and the best service we had ordering when decorating our house

I ordered glass decor twice recently out of province. Items were securely packaged did not break. Items arrived earlier than projected both times and the decor is beautiful.

Delivery experience was great - they were supposed to be here 1030-1230pm and showed up at 10am launching toward my front door manically ringing my doorbell. The credenza was put together already, they placed it in the room, took pics of it and were out! They said they had to get up at 5am and have 10 deliveries today - Those 2 guys were hustlers, never had a delivery so fast.