CB2Reviews of cb2.com

I ordered 3 items from CB2's website. The items ended up not working out in my home so I started a return process. I was told by the customer service agent that I could return the items but it would cost $90 for return shipping. I opted to not do that, but instead decided to return the items to their warehouse location 20 miles away. I was told if I did this I would get my full refund. Two weeks later I chatted with another agent to get the status of my refund and was told that I would be getting it soon, but it would be for $68 less than what I paid. I explained that I was told I would get my full refund previously. This agent said that CB2 will not refund original shipping cost. If I had not taken the items back to the warehouse, CB2 would have charged me $158 to return the items. That is unacceptable! When I questioned the agent on this policy and about my previous conversation, she got angry and ended our chat session. I will not be shopping at CB2 or Crate & Barrel anymore.

I posted a review of CB2 merchandise they sent me that was defective and completely torn up. They then emailed me and said the review "didn't meet their standards" and they wouldn't post it. Customers should know what they are really getting into when they order from them. Below is my review. I had the most horrific experience with them than I have ever had... "I ordered two of these chairs. They were delivered with no hardware. I had to jump through hoops just to get the hardware delivered two weeks later, after paying $20 at the local hardware store. Once I had someone assemble them for me I noticed over 10 scratches, chips, etc. I asked for a refund on the chairs and was denied. They want me to pay to have their defected merchandise shipped back. The merchandise is horrible and the customer experience is even worse. DO NOT buy these - West Elm is comparable in design and price and their customer support/service is top notch."

I have ordered many products from CB2. There have been a few glitches. But when discovered they do their best to rectify the situation. I had placed an order during a sale period and for some reason the charge was not processed properly by my credit card company as they mistook it for a fraudulent charge (weird!) and the order was cancelled. I had been away, and I called my charge company and CB2 immediately upon my return on a 3-way call. CB2 could not have been nicer or more helpful. The rep reinstated the order - even though by then the sale was over - and applied the sale price to the items once again. I was extremely impressed. I had fully expected that I would have been given a hard time and that is why I had my credit card company on the line with me so they could verify why they had not processed the charge. CB2 left a lasting positive impression on me. Also, the items I have received are of good to very good quality. I would give them 5 stars but for one thing - inventory management. There are still items for which I have been waiting months. From time to time they have sent emails letting me know the product was still back-ordered and asking me if I wanted to cancel. I have left the order in force. However, it's been months and still no product. I think they need to do a better job of managing their vendors and their promised work/delivery of goods schedule. But, all in all, I think CB2 is one of the best home goods catalogue companies in the States. I would definitely recommend doing business with them

I have never written a negative review ever - so this has to illustrate what a nightmare I am having with CB2. I made a large order last year and informed CB2 that I wanted to return 3 of the smaller items in December. I am STILL WAITING for them to attend to me. I email regularly and get a reply that they will be in touch. I am a very big online shopper and buy from both US and non US sellers and I have never had this nerve racking an experience. I also try to call their hotline and have been subjected to 60+ minute waits. This level of aggravation is not worth any purchase and I would highly recommend that you only buy from CB2 if you are absolutely certain you will never return anything or need their customer service.

If you do, and it doesn't arrive, they will give you the "it's weather delayed" which couldn't have been the case as 1 out of 7 packages arrived today and the other 6 are still in warehouse. All were given labels on the same day, but again, only 1 package made it out of the warehouse. BEWARE if you need something immediately. Customer Service has credited the S&H but that doesn't help me to meet my client's deadline.

I ordered a few items in early May along with a few others. Intl shipping fee almost doubled an already expensive total quote. Now it's half August and the items are not here. Last email from CB2 stated on 1st of August that the freight forwarder will pick it up in 24-48 hours. No sign of a tracking number as of today, Aug 12th. Still waiting. Don't order if you need the product this year.

Worst delivery experience ever. Almost none of the furnitures are in-stock to begin with, and expected available dates for backordered items are never accurate. I placed an order in October for multiple furnitures based on the suggested available dates from their website (which ranged from early November to early December), but I still haven't received any of the items (it's early December now), and the expected available date has changed to late December. What's worse is that some of the items is actually available now in their storage, but they wouldn't ship it until other ones become available unless you pay extra.

Such good custemer service, efficient shipping, and good quality goods.