CB2Reviews of cb2.com

Sorry, i want to put Minus 5 stars! Unfortunately i did not read the Spectaculars reviews before buying in CB2. Everything that you can see in the reviews is True! The delivery was a Disaster after paying in full .Once you get the delivery day confirmed by 2 phone calls .The day before was canceled because the table was Damaged. I spoke with customer service and they told me at that point that the table was in back order and they were expecting the new shipment for middle or end of April (that was in February 2025. On April 25th i received my table that was damaged and at the time of delivery i called customer service and sent Photos of the damaged part.They told me do not worry and they scheduled the new delivery for April 30th Then they called saying that will be delivered on May 1. On the April 29 I received 2 calls confirming the delivery.After that i received another call cancelling the delivery because the table was damaged. My question was : CB2 buys only Damaged merchandise? CB2 customers are stupids ? CB2 play with the customers ? CB2 is Not a reputable Bussiness! For your own peace of mind Avoid this place. After this review i will place a complaint in the BBB. Once you read this it is under your own responsability to buy something in CB2

I would give it a ZERO IF I COULD Absolutely horrible experience with CB2. My client purchased a table during her home renovation, trusting that a “reputable” store like CB2 would deliver a complete product. After weeks of waiting, once renovations were finished, we opened the boxes — only to find that the hardware for the legs was completely missing. No bolts, no screws — nothing. I immediately contacted CB2 customer service and was promised that the hardware would be shipped to the new address along with a team to assemble it. Instead, CB2 botched the delivery address — not once, but TWICE. I wasted over three hours talking to multiple customer service reps. Patricia, in particular, was unbelievably unprofessional, unhelpful, unreliable, and made the situation so much worse. She showed zero urgency, gave wrong information, and clearly had no interest in resolving the issue. I later spent 35 minutes speaking with another rep, Taja, who admitted that the hardware wasn’t even available and that someone would follow up the next day. No one ever called. To top it off, today we received yet another notification that CB2 attempted to deliver — to the wrong address AGAIN. At this point, the table is completely unusable, and CB2 has offered no real solution for the massive inconvenience and wasted time they caused. The level of incompetence and disrespect for the customer’s time is absolutely mind-blowing. CB2 markets itself as a premium brand, but their service is anything but. Buyer beware — if you expect complete orders, professionalism, or even basic competence from CB2, prepare for a nightmare.

Placed an order on January 17 2025. Still waiting on delivery. Traced the item and it's been sitting in shipper's warehouse and has been since Feb 7th. Unable to get anyone at the shipping company (Ceva Logisitics) to return calls. Shipping company won't delivery unless I schedule a delivery - but can't do that because no one calls me back! I've spent countless hours on the telephone with customer service at CB2 - keep getting passed around from person to person. Individuals call me back but don't leave their name and just provide customer service and end up on the never ending circle of incompetent customer service reps. To top it off, they won't allow me to cancel the order. Buyer beware.

I purchased a candle holder that was supposed to have been delivered on 02/03/25. The third party shipping company informed me that they had not received the holder from CB2. I called CB2 and stayed on the line with them for almost an hour and got three different stories from the agent: 1) The shipping company lost the holder.2) The holder was not sent out to the shipping company 3) They had run out of the candle holders and therefore, they could not replace it. So many stories on just one item. I believe they run out of the holder yet they posted it online for sale. Who does that? This is an absolute joke of a business.

I purchased a book shelf in October. At the end of December I received the shelves. It took a while to get that so I assumed that the brackets would follow eventually, when they did not, I contacted them only to find out that the wall brackets were sold out but they shipped the shelves anyway for funsies. Long story short they tried to charge me to return something they never should have sent anyway. And I never received a full refund for something I never received. After multiple contact attempts I gave up. I had purchased with a gift card so I had no recourse and it’s not as though I’m eager to buy anything from them again anyway.

Sigh...this used to be one of my favorite stores, but thanks to shady, rude Lizette, one of their managers at UTC, I am done with the brand. Absolutely rude and deceitful just to make money. She tried to swindle me for an item that was marked down from LAST SEASON, that she and her team charged me full price for, then lied about it when I discovered it was a discounted item. The item was tagged by them for $207.97 (it went to clearance) and she charged me $699.00 for it, but wasn't smart enough to take off the tag. I went back to the store to show her, she attempted to make me look silly in front of other customers but clearly she didn't anticipate arguing with a lawyer. Needless to say, I got my refund. I said ok, no need to shop in the store - I'll just order and have stuff delivered from online. My order that was in stock, I've been waiting over a month for most of it. I received a couple of items, pillow cases - they were stretched/used, had a slight odor and no tags on them. All the reviews are saying the same thing, CB2....hire back your old staff or lose more of your customers...and fix Lizette, she needs some retraining and some Listerine for her foul customer unfriendly mouth. Yuck, girl.

Ordered a set of velvet chairs and both arrived HEAVILY damaged. Customer service is a joke.

The incapability of this company is astonishing. I ordered 2 items: a bathmat and some kitchen utensils. Today, 4 days after placing the order I receive a notification stating that one of the items is "Ready for pickup" 1 hour from where I live. I paid for shipping for the entire order and never selected to have anything picked up. I contact support and it takes the agent 45 min to get back to me. She then asks me, what would you like to with the bathmat, I kindly explain that I would simply like to have it delivered. She then takes me a series of back and forths stating that the store said its not available for shipping as its ready for pick up. I again explain that I paid for shipping and never asked to pick anything up. Someone then sends me a text, and again states I can pick up the item. I once again explain that I can't pick up a single bathtub 1 hour away while i paid for shipping! This is complete nonsense...