CB2Reviews of cb2.com

Ordered a bed, immediately was back ordered. After 2 months we had the bed delivered with no hardware. It’s sitting in pieces for weeks in our room and after 4 calls no one can figure out how to get me the hardware. Each agent said they would call with an update. Not a single one will. I’m beyond frustrated and asked to have it picked up. I’m throwing this piece of trash bed outside and stopping payment for the bed. Will NEVER order again from this company.

Overall they have modern fashionable pieces at decent prices. They are certainly not perfect but they have an internal customer service process and review process and I’ve been shopping there years and I am a tough customer to please. I don’t like their shipping costs, the quality is sometimes not as stated ——but they stand behind their products and make it right. It takes persistence, if you live far from a store returns are difficult and shipping more expensive but they are very responsive via chat and if you give them a bad review they will respond. Sometimes they will take it down but not without addressing the issue. If there are too many negatives on a product off to clearance it goes never to be sold again. The best way to provide them feedback is on their site - not here

I purchased a custom sofa in July and the estimated delivery was early August. It is going into November and no delivery is scheduled. Due to it being a custom order, I can’t cancel the order. They would only refund half of my money, if I canceled the order. They take no responsibility for the delays or the missing order. A company of this size should be able to track an order and provide real status updates to customers. Their customer service reps all have the same script with no resolution. They even scheduled a delivery only to cancel the day before. (This was the only time someone from CB2 called me.). Not sure if I will ever get my sofa or money!

Shocking customer service. Pls don't ever order online. Very expensive pot arrived with huge cracks. I went online immediately and twice submitted return with a picture. No response. I would expect at least an acknowledgement that I sent something in... I then called the next day and spoke to a woman who assured me a return label would arrive. Again nothing. So will call again and waste time tomorrow. Never again with this company.

Horrible communication!!! Ordered a ladder desk from them online over 7 weeks ago . First issue was I never received an email confirmation for the order. Thank goodness I took a screenshot of the online order. I had to check on the progress of the order online to see what was happening as I never received any type of communication from them. Checked in on the order every few days and scheduled my pickup date online and never heard back. When I went back on the site to make sure the order was ready for pickup, the site asked me to reschedule my pickup, which I did and noticed that a portion of the item was on back order. I then called CB2 customer service to find out what was the issue. Rep told me the desk came in 2 boxes and that one seemed to be on back order but he would investigate and call me back. He never did. A few days later I get a call from their warehouse contractor (AMJ Campbell) asking me to confirm the pickup location. After days of back and forth with AMJ Campbell to confirm a pickup date, location, and that I would indeed be getting the full order, I get a partial refund from CB2 on my credit card with no explanation. I called CB2 customer service once again and they advised me that a portion of the desk was unavailable at the moment. This time the Customer Rep was very nice and said she would investigate and sent me her details via email. She said she would call me or email me back with a solution as she could see that my order was only partially available but would figure out why the desk was in stock, but not the shelves which are supposed to come with it. Didn't hear back until I saw a refund from CB2 once again for the remainder of the order and an email from the last Rep stating the item is no longer available. It's been 7 weeks of chasing this item and these folks! Not impressed at all!! Can't review the product because we never received it and apparently never will. I'll never buy from them again!!

As an occasional walk in customer, I expected fair service from a place located in urban area. Would expect courtesy, a greeting. Got neither greeting or courteous attention from staff. My suggestion: train staff to provide standard attention to customers regardless of appearance.

Ordered a tray that was of subpar quality (as most of their items seem to be lately), submitted a review noting that the surface was defective and it looked cheap, and got moderated for not conforming to their review terms. I read them and still don’t know what pointing out shoddy quality did to violate terms, but it sure seems like rather than fixing issues they’re just rejecting bad reviews.

I loved everything I ordered except one of the decorative plates came broken. I called and they sent me a new one, no questions asked. The next plate came broken too! I called again and they sent another one no problem, with the third plate coming intact. Yes it was inconvenient because the first two plates weren’t wrapped the very well, but they remedied their mistake and now I’m a happy customer! They’re awesome!!