CB2Reviews of cb2.com

CB2 is a pretty hard company to accurately review. I've ordered 3 dozen items from them over 4 years, including 4 marble tables, boucle couches/chairs, various lamps, and other random furnishings. The tables, chairs, and couches are mostly awesome- upper-quality materials but unfinished (marble tables were all raw, no polish). Lamps and furnishings- depends. They use surprisingly cheap cords and switches on their lamps and about half of the decorative pieces I purchased were cheaper than expected. I have a few items from similar retailers where the quality was a notch above. So, mostly a coin flip on less expensive items. Biggest issue is their shipping. While they offer a very good (flat) shipping rate on heavy marble tables and the like, close to half of everything I've ordered was on backorder. Then the expected delivery date kept moving in the wrong direction. Wonder if they try to collect as much production money as they can to produce the product? Glad I only have one more item coming (on backorder, and the date moved from early Feb to early March). 3 stars is about right for this hit-or-miss shopping experience.

The lack of common sense of this company is mind blowing. If you order a desk that was advertised as "clearance" the item is shipped in 3 different shipments, you need to pay for each of them even when you won't have the complete item until the 3rd shipping arrives and you assemble the desk. There is even more insanity to the story, the third shipment will arrive in December 2024. We are in Jan 2023. How can this be "clearance"? I called 3 times because I could not believe the absurdity of this. The 3 representatives gave me the same ridiculous story. Shall I continue? I ordered some small items and yesterday got a shipping confirmation. However, today I got an email saying that the order was cancelled because the items are no longer available. How can you ship something (I got the confirmation for this) that is not available. Stay away from this store, they have serious issues.

Absolutely awful customer service. I am 100 miles and 2 hours from their closest store. I had a large return to make and it was going to be costly, so I called CS to see if I could drive up to return to store, as I was going to an event in that area anyway. CS approved it and said that the approval was noted in my account. Drove 100 miles and 2 hours and store and staff declined to take return. Management refused to get involved. Called CS from store and only accommodation offered was shipping label for me to use from my home. No reparation for 200 mile, 4 hour round trip.

I’ve purchased two cb2 furniture pieces. One was a caleb zipperer upholstered bed (returned) and the second a beautiful marble coffee table “Irwin” (stock mismanaged, order canceled by them). When my order was canceled, I received no notification and had to call myself to ask why it wasn’t delivered or even shipped, wasting time and preventing me from getting new years deals on an alternative while I sat on a yoga mat in my unfurnished apartment. As for the bed, I liked the wood quality but the website misrepresented the color of the fabric, skewing it ivory. When it arrived it was popcorn yellow. Of course I sent that right back. I also feel that they overcharge for delivery. I was mostly upset about the coffee table because it was beautiful and it was listed as in stock when I bought it. So not only was it not in stock, but it also wasn’t even available due to a missing part in China and was fully removed from the website a day later. And to top it off, when I explained that the website was showing stock and my receipt showed stock, and my order online with my account showed a missing piece backordered at the time of purchase, the website still was showing a few available to purchase for my zip code, I was blown off and they didn’t seem to care much to fix the misrepresentation of availability and tried to inform me what I had just explained to them. Annoying. Then I asked can I have a coupon for the inconvenience, and they said sure but why not offer to begin with? My backup coffee table sold out while I was waiting for this to ship.

Bait and switch. They give you an initial estimated delivery date then postpone again and again for months! Whoever is in charge of production should be fired. We were told mid October delivery when we purchased six sectionals in August. Then they said early December then mid then late December now we get a message saying mid January. They are lying about the date to get you to buy. They will have our $6500 for five months but we don’t have sofas.

I have a made a similar experience with CB2 / Crate and Barrel. I ordered a bunch of furniture from them, usually it arrived without an issue, but always with delays. During Black Friday I ordered my couch table and a few other items that I was excited to receive before hosting my Family for Christmas. Unfortunately the order was set to "$0", making the CB2 Team think it wasnt paid, but I did get charged. Now they didnt even offer to actually express send the items, but said they'll refund me in 7-10 biz days. Frustrating!! I ordered on 11/25.

A 0 rating needs to be possible here because their incompetence is just as ridiculous as fragilepak. I had generally good experiences with them until I decided to order custom furniture, and now it has been over three weeks since my supposed delivery was supposed to take place and nothing. Fragilepak claims cb2 isn’t responding and CB2 claims Fragilepak isn’t updating their information. Both of them have been absolutely useless and giving me the run around for three weeks. Even after getting a customer service rep to “escalate” the issue to a superior and bring assured I would be hearing from them in 24-48 hours, I have not heard even a whisper. It has been well over 168 hours, so that was a blatant lie. I have a $2k sofa out there somewhere I had to wait months for and it has been a nightmare dealing with this issue. CB2 hasn’t done a single thing to sort this out. I cannot even cancel the order and tell them to get lost, because it is a custom order. I am so close to just filing a complaint with my credit card company and getting a refund that way at least. I literally could’ve spent half this money at IKEA and had a sofa months ago. I don’t know why they’re acting like it is rocket science in order to track this down and get it delivered. The premium I had to pay for this furniture and delivery is ridiculous given the level of customer service from a supposedly high-end furniture store. Even Walmart has better customer service than this. I had plans to buy more custom furniture but I will never make that mistake again.

DO NOT ORDER. Ordered multiple items, some custom. Custom order was delayed 4 months (Took 9 months to arrive!) and some other items were LOST by CB2, thereafter had to be placed again on back order. I agree some items are BEAUTIFUL and unique, BUT NOT WORTH IT. Spend more for a reputable brand that has their stuff together, will actually respond to you and most importantly DELIVER your items.