CB2 - affordable, modern housewares and furniture for apartment, loft and home
CB2 (cb2.com) has 320 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Lisa L.
The worst. I bought a vanity table and had to exchange it twice. The third one was clearly used, beat up, and damaged, and I gave up on trying to get a new one. I wish I didn't- because now I have the desk and every time I look at it, I get angry.
Dr M.
I wish I could give zero… Not only did they bring damaged items, but I’ve now had to take 4 days off work for their delivery guys to pick up the damaged items because they keep changed the pick up date/time. They have no other options or solutions to offer. What type of company does this?! They also damaged my home when they delivered, stomping around and kicking walls, stairwell etc. AWFUL COMPANY.
Sherry P.
Ordered a floor lamp and only received a shade. They said they would send replacement which I never got. Then they billed my credit card co $650. And would not give me a credit. They also billed me 800 for a rug that I never ordered. No customer service could help spent a day trying to resolve and nothing. Totally incompetent bunch of morons and scammers.
customer
They took an extra $420 out of my account for delivery though I had already paid $540 at checkout. They did reimburse me but had a lengthy excuse. The outdoor furniture which I paid well over$6,500 for is low to the ground, you feel the width between the bars through the thin cushions that has ties in the wrong spot so the cushions slip and slide. Don't trust the photos!!! Half the cushions just got here today. Such Junk.
No M.
Ordered an “in stock” item almost two months ago. The delivery date has changed multiple times. Contacted them twice and I can’t seem to get a straight answer as to why this “in stock” item has not yet been shipped.
Sofia S.
Worst customer service online. Placed the order , never got confirmation email or tracking number , chat doesn’t work and they not answer phone.Insane ! I will go ahead and file claim to return muppets money back
maritza
The customer service received by Crate & CB2 is HORRIBLE. I purchased expensive curtains and an armoire on a no-interest promotion. I missed the deadline to pay for the charges in full so interest was charged. That I understand. What I don't understand is why a Crate/CB2 credit card service rep would tell me (on a recorded line!) that if I paid a balance of $1500 the promotional interest fee of $789 would be reversed??!! The interest fee is STILL on my account for over a year. I keep arguing this point, and all I get is Crate/CB2 telling me I missed the promotion cut-off "conveniently" ignoring the very real issue I'm contesting above which came directly from your customer service dept. It's been a year and I will continue to fight this shady practice that was done to me. I want a refund. I demand justice. I'm tired of waiting for this issue to be corrected and Crate/CB2 to do right by me. I've been a longstanding customer and I now have a very sour taste in my mouth. What was done to me is unethical! Placed another call to refute this issue today, 5/8/25.
Andrea Jenkins W.
The worst customer service - they keep changing the shipment date - I've been waiting almost three months for a sofa that I have already paid for. No one calls back, the chat and text functions - nobody responds. Would never order from them again.
