CB2Reviews of cb2.com

It does not even get to a 1 star but there's no option in here. NO CUSTOMER SERVICE WHAT'S OVER. YOU ARE BETTER OFF WITH ANY OTHER STORE. Anything is better than them... A waste of time! and money but aggravation when you speak with them. They know nothing about you even though you had call a 100 times. It is like working with primitives....i had to call back to ask for the order number. No email with receipt was done when I made the purchase. I had to call back to ask for it. The dinning set that I bought was promised to deliver 20 days later, a month a half has past. No order no status, date to deliver, no expectations and no one to resolve or to take ownership. Just excuses They just repeat, I'm sorry! and make another false promise. I made escalations but in vain. The "managers" or "supervisors" said that they will take ownership but the result is nothing. Today, I'm still with no status for my order and in CB no one cares. They are quick to take your money. My suggestions DO NOT BUY from Crate and Barrel! The worst! Today, you have LOTS of better options. This is a BIG NO

Completely incompetent customer service. After 3 weeks, 4 calls, and 2 lost days working from home waiting for the delivery driver to show, I had to cancel my entire order.

If I could give a zero I would. Back on August 18th I ordered to pillow cases off the Bride and Groom's Wedding Registry. On October 1st, I was told this didn't get delivered to the Bride... The customer service was able to tell me they were resubmitted and would deliver on the 3rd, just a few days later from my call. They blamed this mishap on FEDEX, instead of just taking responsibility. On October 13th, I was told by the Bride she still did not receive this! I called customer service and this agent was great, she fixed the issue and said to expect the delivery no later than the 22nd of October. Well, today is October 26th and we still have not seen this! These are expensive items to just not show up! I will never use CB2 again because of this FIRST experience I have had with them. Very disappointing. Now the Bride herself is trying to handle this matter, what a bummer!!!

What a terrible experience with customer service at CB2. I posted a negative review about one of their products and suggested that the product shouldn't be sold anymore. I didn't ask for anything at all, but the customer service department emailed me about my review and concerns and said they wanted to "make it right". Then they proceeded to insult me and tell me I wasn't maintaining the outdoor table I bought correctly. I told them I did use their instructions but it made things worse so I used other cleaning solvents to get the terrible stains off. They referred to their care instructions. So instead of really wanting to help, they decided to turn this around and suggest that something I did resulted in this damage. What an insulting way to treat customer service. Better to not even respond to me than to start trying to justify selling a piece of junk. A smarter approach would have been to tell me they would look into other complaints (there are numerous) and consider removing this item from their store. Then at least others don't get plagued with the same problems. Just a real disappointment. It seems CB2 just doesn't care about their customers anymore and simply look for justification rather than making things right.

Spent over $300 to order worthless duvet cover that doesn't look anything close to the quality of what was advertised on their website. This site a complete scam. Worst experience ever.

So, I was very skeptical after reading reviews (mostly backorder and delivery complaints) on this site but the couch I had my heart set on was with CB2. I had an online chat with a representative from the company and voiced my concerns due to the reviews. She made me feel a little better. Then after trying to find another couch I liked as well unsuccessfully, I called the company and spoke with SOUJANYA VEMULA. She was very nice, understood my concerns and assured me that there were 9 of my couches in stock in Chicago. I ordered the couch and crossed my fingers. I received a receipt right away, my delivery date was confirmed via email for the date I was promised by Soujanya. I then got a phone call to confirm my delivery time (a two-hour window, not too bad) the Friday before my Monday delivery. Today, which is the delivery date I received a call saying that my couch would be delivered in 45 minutes. It came, in 45 minutes as promised, the delivery men were great, set it up, took the box and other packing materials. I received a call 30 minutes after delivery to make sure my delivery went smooth! Above and beyond! I LOVE IT!! I think reviews are important, and I will continue to check them but in this case, I am really glad that I went with my gut to trust them. They kept me more informed than any other delivery company I have had. So, thank you CB2, SOUJANYA VEMULA and my delivery guys!

Unfortunately for me the bride and groom I was buying for seemed set on CB2. I tried to buy a shower gift in August, on line and after multiple attempts was never able to get it to go through. Ultimately I drove to the store to buy a gift card. I waited forever for help, the gentleman at the counter seemed intent on talking with a friend and there was no one else in the store to help. Today I am trying to order the wedding gift. The chat line que is long and the Paypal connection will not work, plus the item is on back order so who knows if they will ever get it. While they seem to have great products, they should also recognize that customer service is important. I've learned my lesson. I buying a gift elsewhere and will stay as far away from this store as possible. It is a nightmare.

Where do I start? I will tell you they do not honor new advertised sales prices that are being delivered directly to your inbox, even when the items are still in the "processing" stage and not shipped. Or, at least getting ahold of customer service to check on that policy won't happen. Confirming the price you're actually paying IS NOT AVAILABLE under your account or orders on their website. You have to go back to the initial confirmation email of your order to see your costs. I'm not sure this is actually a legit business, honestly. Who does this?