CB2Reviews of cb2.com

I never write reviews, but I feel responsible to warn people about Cb2. I ordered 2 chairs and when I saw that they weren’t right for my space, I followed their directions and had fed ex pick them up the following day. That was 3 weeks ago and now there is NO way to get in touch with Cb2. Phones aren’t working. Today I was in for 1 1/2 hours before giving up. Chats are not working, they aren’t responding to e-mail or any of their feedback forms. I’ve never been so frustrated. For all I know, it was lost. Someone did respond with an invoice but it’s an old one from a cancelled order. I understand that circumstances aren’t favorable for shipping items, but if they are this overwhelmed, they need to review their practices.

My $1200+ bed frame is starting making awful noises after 5 months of use. I am a small guy. Outstandingly bad product, stay away.

Given COVID had to go online. My CB2 experience has been pretty much as awful as it gets. 1) I put in an order and I never ever received a confirmation email. I called (waited for 2 hours) and they said it got put on hold, but I was never notified. Once I confirmed my credit card they said it would be processed. I bought 3 items, one was a console table, one was a night stand, and one was a bottle opener. Spent thousands of dollars here AND paid for $149 shipping with no email response, no call response, nothing. 2 months later: it took over a month to send a bottle opener (I got one item!). The nightstand which is and has been "in stock and ready for delivery" has not sent. The console table that was available in early May, has not sent. I've spent more than 6 hours on hold with customer service and have no answers. I can't get a response on anything. I've bought at restoration hardware, pottery barn, Scandinavian design, Ikea, and none have even been close to as bad. I don't know why anyone would even consider this terrible awful experience

I have made over $7000 worth of purchase from CB2 since March until now and I had to call in multiple times for various complaints with no empathy or understanding from the customer service reps. To start, I made a purchase that was lost for weeks, and the only reply from them was to wait. They showed no remorse or offered to look into it beyond that. No apology with poor caliber of customer service every single time I reached out. When I finally asked to be refunded after weeks of waiting, I had to negotiate to be able to get a full refund as they initially refused to reimburse me for the delivery charges. Finally I was offered a refund, but realized the person on the phone didn't actually proceed with the amount so I had to start my case with another rep who was able to help me with the refund. THEN, I faced a similar issue with 3 other items on basic freight of which I paid nearly $100 additional for delivery charges PER item. Now it's the same story, where they're telling me to wait, with no tracking number or any information on the whereabouts of my items and every single rep is giving me a different time line. If we pay for delivery isn't it their responsibility to follow up with the courier and track my shipment? shouldn't they offer some form of upgrade? I expected far more from a higher-end store like CB2/Crate and barrel but their lack of service is one of the worse that I've experienced by far. I wish I wouldn't have spent thousands of dollars that I've spent so far. unfortunately now it's too late.

Extremely slow shipping. Need to wait ONE month to receive a package despite two customer service reps telling me otherwise. No apology for the lies or delays, no offer to refund delivery charges, no offer to upgrade shipping to meet delivery time frame. I will never order from CB2 again.

Terrible experience. Ordered six items. Four arrived damaged. Round two. Two items delivered damaged. Round three decided to return everything because a dozen phone calls later and two rounds of damaged furniture for 3300 dollars (and taking time off from work due to their very difficult delivery calendar) is not worth it. Still waiting for my 3300 to be credited back to my card even though I have no furniture at home. So now they have my money despite doing a terrible job and my having no furniture from them. I will never shop with them again. If you are a physician like I am and don’t have time to take off from work, I would recommend you not use them even more.

Wow! I had no ideal there were so many bad reviews. I've made a few purchases from cb2's and only once experienced a glitch in the billing. It took hours to resolve, but eventually resolved. Other then that I've found their customer service impeccable. Deliveries were on time. Furniture was set up white glove by very polite movers, who were ready to take furniture apart and put back on truck, if I didn't like it. That was nice !! A bed I'd order had a crack in the wood. CB2's replaced it within 10 days. CONS: I do think CB2's is a little over priced on SOME but not all of their products. The back ordered merchandise is a pain to have to wait for and then the 3 month wait turns into 4. I canceled 2 items and settled for something else. I'm still looking for a sectional sofa as I write this. The one I chose from cb2's is back ordered. I just wish they had what I wanted when I wanted it. Other then that my experience with cb'2s as been GREAT!!!!!

HORRIBLE COMPANY SPAMS YOU HARD as mentioned by another review below... no matter what I do they won't stop mailing me catalogs - almost every month going on for well over a year now. Have unsubscribed on their website which I'm convinced doesn't do anything at all... called... nothing works. I feel I am being harassed. Never buying anything at this store ever again. Disrespectful for the planet and for people. Waist of resources. This SHOULD be illegal. REMOVE ME 0171735975-2GH5B16 .......