Carpet One Floor and HomeReviews of carpetone.com

My and my husband purchased the more expensive “luxury vinyl planks” and were very displeased with the quality of the product. We installed ourselves because his dad did professional flooring for years and the install was extremely difficult. The pieces did not snap together well at all and so many chipped and broke off in the process to where we needed a lot more then what we should have. Still we have issues with the prices popping up and separating because they do not click together. We did a different luxury vinyl plank in the master and office that we purchased from Lowe’s (which cost less) and we wish we had gone with them for the rest of the house. The pieces fit together great, no issues of it popping up or apart, and overall the sound quality and feel on bare feet we love so much more. Very disappointed with carpet one. When they called to see how we were satisfied and we told them we were not they didn’t seem to care.

I was debating if I should do replacement of hardwood floors, or sandling, and buff shine. The salesman suggested that I sand and buff shine my floor. The team arrived at 9:00am promplty and was very professional and attentive to my floor needs. I am 100% satisfied and plan to do future work with Carpet One. Mrs. Sheila Joyce Neal is a very Happy Camper.

DO NOT work with this company and any reviews that you see are good are employees pressured to do so.

I did a review a couple of weeks ago and so I am following up on what not to do. Do not let Carpet One send out their installers. Not good. Buying from them is ok but that is it. Also another idea is to shop around. Check with Mill Creek Outlet. The salesman was awesome and yes we bought our new floor there. He also recommended a installer that was also very awesome. A father and son team and they did a great job. We also saved around $1300.00 compared to what we spent at Carpet One. So thank you Carpet One for not wanting to work with us, we found a new place to go to for future floor needs.

STAY AWAY. The worst company I have dealth with. They removed the baseboards after installing laminates, put the baseboards back down with chunks of baseboard missing and scratches. To add insult to injury they hired a crew that could hardly speak English. Called the owner about my displeasure he was suppose to meet me but never showed. We will hire a local company to fix the problem

Buyer beware with Carpet One of Merritt Island Florida for breach of contract and horrible service!! Owner Jeff Kidd refused to provide his service warranty in writing after contract signed and deposit paid. Cancels work days before installation. File complaint with HQ and they provide very little help. After conversations with others, this company does not stand behind their work! Many complaints!! Find someone else, we do not recommend this provider of Carpet One!! Sent from my iPhone

Awful service, awful follow up, all around a terrible company. Many hidden costs, very discouraging. Called corporate office and spoke to Sara, equally awful.

I dealt with 3 different people on a kitchen/dining room floor installation. The left hand didn’t seem to know what the right hand was doing. Luckily the installer (Karim and his brother Jose) made up for the lack of professionalism in the ordering department. They did excellent work in a timely manner, were very polite, and a joy to do business with. They work for the company as opposed to being subcontractors..