As North America’s leading floor covering retailer, only Carpet One Floor & Home has you totally covered. With experts that specialize in flooring, you get a more personalized shopping experience. And, with a worldwide network of independently owned stores, Carpet One Floor & Home buys at a volume guaranteeing you the lowest price. You can always be confident in your purchase with The Beautiful GuaranteeTM, which guarantees that you will be 100% happy with your floor. Experience the Carpet One Floor & Home difference at your local store.
Carpet One Floor and Home (carpetone.com) has 153 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Darrell W.
for the past 4 weeks I have been getting pop-up ads that knock off what I am trying to see on the internet. It makes the whole screen to go dark and requires me to back out of the site I am viewing and start over. Not very good customer service.
Grant M.
I had a bad experience with the company and I can't understand the leadership's attitude. They were slow to need, the product was damaged when it arrived, the workman skipped the first day and was late the second day, no customer service. I got my money back and will shop elsewhere.
Alan
Worst customer experience I have ever had. Paul Rhodes salesman. I asked for maple three times. He didn’t not show me anything close. I suggested he was not listening. He told me to leave and not come back. He said he would have me arrested if did try to go to any of their locations.
KL
The company was paid up front to install carpet back in the fall of 2022. They had canceled many times and caused a massive amount of rescheduling expenses and labor, placing a huge burden on myself, family, loved ones, and contractor. Further, their employees (both administrative and installers) were extremely uncoordinated and did not pass along the instructions and paperwork we provided them. They constantly needed guidance and were not informed by their project directors on how to complete the job. Many of their employees left and created a lot of online and legal drama, libel, slander, and other errors and omissions requiring us to take legal action. They installed the carpet/floor poorly, ordered additional unnecessary materials, and refused to complete the job, repair the errors, or reimburse us for having to hire another installer to finish their work.
Samuel S.
They are HORRIBLE I paid a lot more to do business locally that was a Mistake They damaged my furniture ordered to much flooring and wouldn’t refund on the 2 extra boxes they ordered I have missing items And charged 800$ for removal of 6x6 area of flooring that was supposed to included per estimate
Roy
Doug was very poor at being honest and communicative. Price kept going up seem weekly. When the counter tops were installed they broke them and tried to hide it by gluing it. Doug's answer was you signed the contract. Do not buy from this person or this company.
LR
We use your company at one of our location in Topeka , after install we tried to use it again ( also install was horrible and start peeling out - carpet), and they came took measurments and never heard back for couple of weeks , and I called several times , left several messages (Richard G Michel sales guy) , so I have to cancel and move with another company . Now he is sending me a restocking bill , even I never sign a contract . I will pay it but I want you to be sure that nobody will use your company after review in state of Kansas
robert
paid 6k for wool carpet for small 3 bed house from the ellerslie /pakuranga frachise, the carpet that gets sun has gone rotten and is falling apart, they came and had a look and said its not covered, warning dont buy wool carpet! it also faded colour.
