Carpet One Floor and HomeReviews of carpetone.com

We went to Carpet One in Kingston NY. Sales representatives were helpful. We took a picture of floor sample. The delivery of laminate flooring took about 10 business days. When we got it, laminate floor looked darker than picture, so we’re placing in basement office instead. I would suggest to take sample home. The sales representatives did offer some sort of exchange deal but we couldn’t find anything in same color shading match. I would recommend them.

Jerry and I recently bought some flooring for our kitchen and master bedroom and we were very happy with the outcome. The guy that did the work was awesome. Our new floors looks beautiful. Thank you Carpet One!!

I requested a quote for curtains in my apartment - I advised that I was a first time curtain user and was looking for curtains that would provide darkness to the room and let in breeze. No advice was provided that would suggest I had chosen the wrong fabric. The installation of my curtains was a shamble - I found out they were planned to be installed the following Monday by walking in one Saturday as I hadn’t heard anything for over a month. No one checked whether I was actually available to let the installer in on the Monday - I had to rearrange my work day to facilitate. At no fault of the installer - he was given the wrong attachments and wrong tracks to install the curtains, plus the curtain had been incorrectly made - wrong size. So on the second attempt I advised that I was not happy with the service, primarily as their was no customer service, I heard about their house and furnishings but no acknowledgement of complaint. At this time I noted that the curtains were different lengths. I was told they would drop out - I accepted this. They haven’t. The curtains are so heavy I either need to sleep with them open to get a breeze or use air conditioning - neither was the original purpose. I am now sourcing an alternative option after having paid too much for poor service and poor outcome. Yesterday I received a phone call to enquire why I hadn’t paid the second amount - this is now 3 months later - I assumed it had been paid as I had previously provided credit card details and hadn’t heard anything in 3 months. The lady was rude and when I advised that I was not happy with the product or service the response was simply ‘you need to pay’ with no interest. I cannot recommend the curtain department of this store to anyone and strongly disagree with their website statement to ‘Talk to an expert’.

I purchased $3,800 worth of tile based on the sample at their showroom floor. When it was delivered I noticed there were 5 boxes of wrong tile and many pieces were seriously flawed! I reached out to the sales rep immediately to explain that the order did not match what I originally ordered and they look defective! After taking some tiles to him to view he continued to deny any defect! He actually said “your looking at the tile through a microscope!” So now they won’t process a claim and said I’m responsible for $2,000 to return it! Also if I want the rest of my missing order I must bring back the wrong boxes THEY delivered because they won’t swap them out even though I paid an extra $125 for delivery! Very poor customer service!

We couldn't have improved our experience with our local Carpet One store. New to the area and facing a new build project, we stopped at Carpet One because they were open on Saturday. What a lucky move that was! Ben Palter has become a friend and trusted ally. He had local connections that allowed us to find a hardwood craftsperson and other local gems. His humor, knowledge of the products he sells, and wholehearted advocacy for our vision and our needs made him one of our Port Townsend family. He has called us with important information, shared wisdom about choices of tile we were considering and helped us design, plan, and execute a wonderful look for our new house. Unqualified recommendation from us.

I decided to leave my review on this site because the previous reviewers were less than complimentary and I wanted to try to balance that out a bit. Our experience was top-notch from the time we walked into their showroom until after our carpet was installed. They did not try to push any particular carpet or pad on us and just listened to our needs. An appointment for install was made and the installers showed up right on time. They did a bang-up job installing the carpet and worked fast. They removed the old carpeting and pad and really cleaned up everywhere they worked. I had some questions afterwards and got very speedy answers to my questions from Carpet One, both via e-mail and phone.

August 4th - Peter from Sault Ste. Marie came to my home to take measurements and verbally said that he would send the quotes via email the next day August 5th - a receipt for the materials I bought that same day was emailed the next day but no quote I sent a screenshot of the hardwood flooring that I wanted from Carpet One that I found online August 18th - I went to Carpet One to ask about quote and told by the end of the week August 21st - went in person to get quote and told to phone at 9:00 on Saturday morning and ask for Peter August 22nd - phones Saturday morning at 9:00 to be told that Peter was not due in until 9:30 August 22nd - phoned and spoke with Peter who assured me that the quote would be completed in 5 to 10 minutes - he also told me that he would send a quote of the hardwood flooring that he found - I asked for a quote for the one that I found, and he replied that he did not receive my email with the screenshot I forwarded the original email with the screenshot of the hardwood flooring and phoned to make sure he received this one - he confirmed receipt of the email with the screenshot of the hardwood flooring and said that the quote would be sent today Carpet One is closed, and I have received no quote Is this how Carpet One does business? I have been a loyal customer to Carpet One since Bob Macmillan ran the store in Sault Ste. Marie...what has happened to this location?

Was given an estimate from carpet one in west Chester pa. For lvt flooring them got an estimate from Avalon flooring for the exact same foor and it was half the price. Carpet one is just ripping people off.