As North America’s leading floor covering retailer, only Carpet One Floor & Home has you totally covered. With experts that specialize in flooring, you get a more personalized shopping experience. And, with a worldwide network of independently owned stores, Carpet One Floor & Home buys at a volume guaranteeing you the lowest price. You can always be confident in your purchase with The Beautiful GuaranteeTM, which guarantees that you will be 100% happy with your floor. Experience the Carpet One Floor & Home difference at your local store.
Carpet One Floor and Home (carpetone.com) has 153 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Lynn T.
Do not have vinyl plank installed by these rip off wannabe floor decorators! $4000.00 later, I should have kept my 20 year old carpet with holes! BEWARE
Response from Carpet One Floor and HomeDec 27, 2018
We apologize for your frustrations and thank you for your feedback. We strive to make your experience the best it can be. Please call your local store and we will be happy to work with you to resolve the issue.
Julie J.
I have never done a google review before. I am motivated to do so today! We had new flooring installed yesterday and are just so completely satisfied. It was really refreshing to work with this group of people! Janelle patiently kept following up with us on different things and made many timely phone calls to us and on our behalf. The installers yesterday were terrific! They very kindly answered last minute questions, stopping what they were doing to really listen and respond. They were wonderfully knowledgeable and professional. Everything looks great!! I would definitely recommend Carpet One of Rochester!
julius D.
Had a bad experience at this store. They had a new employee who wrote down the wrong name of the carpet. Took over a month to get it replaced and they stuck me with the second install bill. They claimed I used my own installer even though Matt at the store recommended the installer. They also used the beauty guarantee to cover up the employees mistake of writting the wrong name down. I would NOT recommend this store. There are many many other options our there.
Frank V.
After tearing out old floor --- a leveling material was poured to level out the slab/area for the installation of new wood laminate floor. In four areas of the floor --- the leveling liquid did not completely dry before installation. After 5 years and exposure to sunlight --- the floor in these areas has dark spots. Upon contacting the company, they mentioned their 1-year warranty on installation (which we were never provided) and would not even come out to our home to look at the floor and suggest options to correct the poor initial installation. Very poor customer service. Would not recommend.
Mike Van H.
Happy with everything Carpet has done for me
Mark P.
We are very happy with the carpet we selected, the price was reasonable, not the cheapest, but the service is terrible. Installation guy did not have enough carpet to finish the job. So far, we've been waiting 4 days for them to come back and finish it. Repeated calls are ignored. The sales guy came out yesterday and double-checked his measurements, said the installation people would call us in the morning, but they have not done so and I am unable to get through to anyone at their store. My advice: there are lots of better companies to buy carpet from.
Courtney K.
This is our second remodel to use Carpet One on all flooring. Jeff Rivers in sales has done an outstanding (and patient) job helping with selections and, most important, ensuring that our floors are installed properly. We feel like we got a very fair price with incredibly personalized service!
Linda H.
Disappointed
