Carpet One Floor and HomeReviews of carpetone.com

I had the same problem that others are having. Junk flooring and refuses to back the warranty. Stay far away from this joke of a company!!!!

My wife and I were assuming the military discount would be competitive with that of Lowes. I.e. 10%. This was not the case and they would easily return products if the amount purchased was greater than the amount we needed.

The work they were supposed to do was simple. Carpet one room, and add vinyl plank to a small entry way. I needed the job done quickly, which Travis said they could do. After a few days when I hadn't heard anything, I called Travis to find out transition pieces needed to be ordered, and I would need to wait until they come in so the job could be completed (vinyl and carpet) at the same time, I waited a week and called again, I was told the transition pieces were not in yet but would be in any day. I called again and was told they were in, but I need to call Stephanie to get the job scheduled. The work was scheduled and my husband took off work for the installation. The carpet was installed fine, but were told another person would have to be scheduled to install he vinyl. The installer told my husband that we would get a call about the vinyl installer coming out. No one of course called. I called a few days later and got it scheduled for a week ago. I took off work and the installer came, but couldn't do the job because he did not have the transition pieces. He told me that they would need to be ordered. The installer told me that someone would call me to reschedule. No one of course called. I have called Travis several times this week, who seems indifferent to my concerns. He tells me to call Stephanie to schedule but she is on vacation. He told me it is "out of his hands." He told that he emailed Jason about getting installation scheduled. I called the OP store and asked for Jason and was given Stephanie's VM who is on vacation. My quick job has lasted over a month at this point. They do not have customer service skills. I should not have to keep calling them! Very disappointed! I would only recommend them if you like to get the run around!

Travis is my sales rep and did a great job helping me pick LVP and bathtubs wall tile. I'm not sure if Travis measured wrong, although I'm certain the fee quote had overage for wastage and estimating errors which for which I was billed. The LVP installation is good but the installer used the last 6 ft plank and there was zero material left for future repairs. The steps were one short in the quote but Carpet One provided the piece while the installation was in progress so no delay. The installers took no care to protect my house or clothing when they used grinders on leveling cement. They should cover closets and furnishings with plastic. Very basic. Also they R&R'd my sliding 6 ft doors and didn't replace the floor guide, saying they aren't allowed to drill through the LVP. Ridiculous. We are to believe that the doors are supposed to swing in and out? YouTube shows how to drill safely or glue the guide to the floor. They mis-installed a different closet door. Now I have to hire someone else to finish Carpet One's work. The bathroom tile two man demolition team showed up Thursday afternoon and they demoed the three walls above both 5 foot bathrooms. The tile installer--one person--showed up at 10 AM Friday. He worked to 11 PM so I had to cancel my Friday evening plans. Clearly the installation team knew this wasn't a one man job. The installer completed the guest bathroom and it looks good but I had to ask the installer to remove and reinstall the soap dish which was placed about 4 inches above the bathtub. Seems like he never installed a soap dish or he didn't care. Next he told me Carpet One was short about 8 feet of Bullnose tile so he'd have to return Saturday or Monday to finish the Master Bathroom walls. Now it's late Tuesday morning and I'm told Carpet One will have the Bullnose available for installation Thursday. Great?! My master shower has been 90% complete and unusable for since Friday and it takes them 4 days to work out a solution and hopefully the 1 day, two man project will be finished in 8 calendar days. It's unfathomable that bullnose tile--needed about 50 linear feet max for this project--isn't in stock and wasn't available Monday to finish my project. I'm very unhappy with the installation. You should try a different company. UPDATE: Installer returned 6 days later. Needed about 14 pieces to finish but was only provided 10. Must order again. Another failure to perform by Carpet One. If they return Tuesday, it will have been 14 days without master bathroom. No call from Carpet One called me to update me on timing to cure their error. I had to pester them to get an update. 2nd UPDATE: Installer returned 1 week later and finished my master bathtub tile. End product looks great and extra tile remained with me for future repairs. My handyman had to add some caulk where they missed. He had to touch up paint over tile. It took two full weeks to install tile over two bathtubs. Not good, but it's finished and the end product--LVP and bathtubs tile--looks great. I felt abandoned by Carpet One on the tile mess up. I will never use Carpet One again.

I worked with Kera Parker on two different orders/installations. I replaced the carpet in most of my house and all of my mother's house. Completely professional from start to finish. I highly recommend staying local and using Carpet One if living in the GreenValley/Sahuarita AZ area.

Wrong trim size again, also different stain color on 1/2 round molding. 5th visit still not completed.

Well, after I called Carpet one about no installers coming. They had someone at my house on Monday-the installers were professional and courteous and did the job very well. I am happy with the job they did. so I went from very upset with the first installer (lack of) to quite happy with who came to do the job. Redding Ca 5050 Westside road.

One star is too much for a rating on this lousy company. The store is fine, the sales guy is fine, but they hire incompetent sloppy people to install. I bought vinyl plank flooring for the entire house, and the installers came in and made a huge mess. They broke up the tile in the front hall and didn't bother to use a tarp to protect my walls and woodwork, leaving gouges and chipped paint throughout the front hall. They attempted to "fix" it with paint that did not match and a lousy drywall repair job. Upon further inspection, they had damaged walls throughout my home! They also broke the glass top my dresser. I called the stored, and they sent a different crew out to finish the job. Too late. Now I have to paint the entire house and Carpet One will not get back to me.