CarewellReviews of carewell.com

Response from CarewellJan 26, 2026

Thank you for providing this candid feedback regarding your experience with our website and our support team. We sincerely apologize for the frustration caused by the technical difficulties at checkout. We understand that when you are repeatedly encountering a system error, being asked for verification details or being told to restart the process can feel like a waste of your time. Our goal is to provide seamless support, and it is clear that in this instance, our troubleshooting steps did not align with the urgency of your situation. We regret that we weren't able to resolve the technical block more effectively for you. Please email us at [email protected] so we can look into the details of your account and work toward a resolution that respects your time and your business.

Response from CarewellJan 13, 2026

Thank you for providing this important feedback regarding your recent experiences. We sincerely apologize that the quality control of your last two orders has not met the high standards we set for our products and our service. We understand that consistency and reliability are essential when it comes to care supplies, and we are disappointed that we have fallen short of your expectations twice in a row. This is not the experience we want for our customers, and we take your report of declining quality very seriously. We are committed to full transparency and would appreciate the opportunity to investigate these specific orders. We would be grateful if you would contact us directly so we can identify the items in question, look into our current stock, and discuss how we can make this right for you. Please email us at [email protected] so we can immediately investigate these quality concerns and work toward a resolution that restores your confidence in us.

Response from CarewellDec 30, 2025

Thank you for your candid feedback and for recognizing the people behind our service. We sincerely apologize for the frustration and wasted time caused by our account merging process and the technical hurdles you encountered. We hear you clearly—the experience was inconvenient and the "potentially fraudulent" label was misplaced and unnecessary. We understand that a company is only as good as the experience it provides, and in this instance, our systems fell short of the standard you deserve. We are grateful that our team was able to step in and provide the human support needed to resolve these technical issues, even when the software made it difficult. Please know that we are taking your comments regarding our system transitions and troubleshooting protocols seriously as we work to modernize our infrastructure. Should you encounter any further issues or need direct assistance with your account, please contact us at 800 696 2273 or [email protected]. We are committed to ensuring your next experience is much more efficient.

Response from CarewellDec 30, 2025

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order placed on the 17th arrived the very next day! We understand that receiving essential supplies quickly is a top priority for our customers, and we are pleased that we were able to meet that need for you. Providing "very speedy" and reliable delivery is exactly what we strive for with every order. We appreciate your business and look forward to continuing to provide you with the efficient service and support you deserve.

Response from CarewellDec 16, 2025

Thank you for providing this feedback regarding your first order with us. We sincerely apologize that your initial experience was marred by an incomplete shipment; we regret that one box of the briefs did not arrive with the rest of your order. We are especially sorry that you had to contact us after eight days to inquire about the missing item. We recognize that receiving essential supplies promptly and accurately is non-negotiable, and we understand your frustration with this occurrence. We are disappointed that we did not ensure a perfect first delivery for you. We take full responsibility for ensuring all items are shipped correctly and are actively reviewing this incident to refine our processes. We hope that the delivery of the missing box, once you called, was handled with the utmost speed and efficiency. Should you have any remaining questions or need further clarification regarding your shipment, please do not hesitate to contact us directly. You may email us at [email protected] if you require any further assistance.

Response from CarewellDec 16, 2025

Thank you for providing this feedback regarding Order #422****. We sincerely apologize for the frustration caused by the unexpected delivery delay, especially during such an incredibly difficult personal time. We understand that relying on specific delivery dates for essential items is critical, and we are deeply sorry we failed to meet that commitment. We also recognize that our standard return policy added unnecessary concern during your moment of grief. Please accept our apologies once again for the complications you experienced. We are committed to using this feedback to improve our logistics and communication processes going forward. Should any other questions or concerns remain regarding your account, please do not hesitate to contact us. You may email us at [email protected] if you require any further assistance or confirmation of the resolution.

Response from CarewellDec 16, 2025

Thank you very much for taking the time to share your highly positive feedback. We are truly delighted to hear you recognize the excellence of our products, our proactive order and delivery status updates, and, most importantly, our Customer Service team. Your acknowledgment that we deliver across these core areas—quality product, transparency, and superior support—is invaluable to us. Our primary mission is to ensure reliability and offer exceptional support to all our customers, and your high rating confirms we are meeting this standard. We appreciate your business and look forward to continuing to be your trusted resource for all your care needs.

Response from CarewellDec 16, 2025

Thank you very much for taking the time to share your positive experience with us, especially regarding the swift resolution of your recent order issue. We are delighted to hear that even when an unexpected quality issue arose with the product packages, our team member, Andrea, was able to handle it with such speed and efficiency. Your feedback affirms our commitment to providing seamless support when you need it most. Ensuring an immediate replacement and quick shipping is precisely the level of service we strive for, and we are proud that Andrea exemplified our dedication to customer care. We are so pleased that this positive resolution ensures your willingness to do business with us again. We appreciate your trust and look forward to continuing to provide you with reliable products and exceptional support.