Henry
Stellar customer service!!
A customer service representative named Diane, responded immediately to an email that I sent regarding an item that was damaged in transit. She promptly shipped a replacement for the item in question and waived the shipping fee. I've shopped at Carewell for the past 2 years or so and will gladly continue to do so!!
Response from CarewellFeb 14, 2024
Thanks for your kind review! We're sorry to hear about your order being damaged in transit, but so glad that our Care Team was able to quickly resolve this for you. In the rare case that anything like this happens again please call us right away at (800) 696-CARE. We'll always do whatever it takes to make it right!



