CarewellReviews of carewell.com

Response from CarewellSep 16, 2026

hank you for taking the time to share your experience! We are glad our team was able to assist you with your order mistake and make the resolution process quick and hassle-free. Caregiving requires enough time and energy, so resolving order issues without extra stress for you is always our priority. We appreciate your business and look forward to assisting you with your future orders!

Response from CarewellSep 8, 2026

Thank you for bringing your concerns to our attention. We take allegations of bias very seriously and want to assure you that Carewell strictly prohibits discrimination of any kind. Carewell does not discriminate against any customer, nor do we select who can purchase from us based on personal circumstances. Order cancellations occur strictly when automated fraud-prevention and verification systems flag billing, shipping, or security discrepancies. These security measures exist entirely for the customer's safety, protecting cardholders from unauthorized account activity and fraudulent transactions. However, we recognize how frustrating it is to experience repeated cancellations after contacting our support team for help. If you have questions regarding your account or orders, please contact our support team directly at [email protected] or 800-696-2273 so we can assist you.

Response from CarewellSep 8, 2026

Thank you for sharing your feedback. We apologize for any lingering frustration regarding your recent return request and your conversation with our supervisor. Due to strict health and safety regulations, certain medical and personal care supplies cannot be returned or restocked once delivered. To ensure full transparency prior to checkout, these safety exclusions are noted in our standard return policy and explicitly listed on each product detail page. Our team aims to clearly explain these health regulations while assisting customers, and we regret if the enforcing of this policy felt disappointing. While safety guidelines prevent us from accepting returns on these items, we appreciate your business and the opportunity to clarify our policy.

Response from CarewellSep 1, 2026

Thank you for taking the time to share your experience! We are glad to hear that our team was able to quickly resolve your sizing exchange and get the correct item ordered for you without hassle. Prompt delivery and accessible, professional customer service are top priorities for us, and we are pleased that your experience was a positive one. Thank you for choosing Carewell—we appreciate your continued business and look forward to serving you again!

Response from CarewellSep 1, 2026

Thank you for taking the time to leave a review, and welcome to Carewell! We are glad to hear that your first order was processed quickly and efficiently. We aim to make getting essential care supplies as reliable and straightforward as possible, so starting off on the right foot with your first purchase means a lot to us. Thank you for giving us a try—we appreciate your business and look forward to assisting you with future orders!

Response from CarewellSep 1, 2026

Thank you for taking the time to share your experience, and welcome to Carewell! We are glad to hear that our team was able to quickly apply your $10 discount and update your order so you could take advantage of free shipping. Answering your calls promptly and making adjustments on the spot is a top priority for us, so we are pleased that both representatives were able to get your order set up exactly as you needed. Thank you for choosing Carewell—we appreciate your business and hope your delivery arrives right on schedule!

Response from CarewellSep 1, 2026

Thank you for taking the time to share your feedback! We are glad to hear that our team was able to quickly resolve the carrier delivery issue and ship a replacement nebulizer directly to your door. While shipping missteps with carriers can happen, ensuring you receive your essential supplies without extra hassle or delay is always our priority. We appreciate your patience, and we are pleased that we could get things sorted out for you promptly. Thank you for choosing Carewell—we look forward to assisting you with future orders!

Response from CarewellSep 1, 2026

Thank you for taking the time to leave your feedback! We are glad to hear that you consistently have positive experiences when speaking with our team, and that you find our product selection and pricing to meet your needs. Providing knowledgeable, respectful service and affordable options is a top priority for us. We appreciate your continued trust in Carewell and look forward to assisting you with your next order!