caredge.comReviews of caredge.com

Dear CarEdge Team, I wanted to share some feedback on my recent experience, as I was left quite disappointed with the level of service I received. When I signed up, my expectation was that the negotiator would work to at least match, or ideally beat, some of the offers I was already seeing. Instead, the offer presented to me was over three hours away, which was impractical. I had gone out of my way to create a spreadsheet with nearby dealership offers, but it did not appear that this information was meaningfully reviewed. The response I received was that some dealers would “probably add fees,” but it seemed no actual effort was made to confirm what those fees were. My hope was that the negotiator would do the research and save me the time and effort. Unfortunately, that didn’t happen. For example, I later visited a closer dealership myself and was able to secure a larger discount on a similar car with more features, along with a better trade-in value. The process also took quite a long time, which I was prepared to accept if it meant more thorough attention. Instead, it left me feeling like my case was an afterthought. And realistically, had I gone with the offer provided, I would have faced six to seven hours of round-trip driving for a less competitive—or at best equivalent—deal. That simply didn’t make sense and added to my frustration. Overall, I don’t feel the service provided the value I expected or paid for. Perhaps it was just this particular experience, but I did not feel that my needs were heard or prioritized. Based on this, I don’t believe I will be using the service again. I hope this feedback is helpful.

I engaged Caredge for their Concierge service where you provide the exact car that you want by sharing the VIN number so that they can go straight to the seller and negotiate on your behalf. On Thursday afternoon I paid $399 and early evening that day I received an email and a text from Ryan Daily welcoming me to Caredge. He is the top dog for Concierge. As of Saturday at Noon I have yet to hear from anybody there despite having reached to Ryan to complain about their lack of communication. I have been totally ghosted. I called today and spoke to a lady who told me that probably they had nothing to report yet, thus the silence. Not buying it. I requested a refund and she told me that nothing could be done until Monday but that she would reach out to my assigned person to get an update on the car. I declined and called my credit card company to dispute and have the charge reversed. A scam, period. Do not touch these guys.

I made my research on which car to buy for my family needs. As I chose it, I opted for car concierge service having in had the VIN that I was interested. Steve Maisel reached out the next business day and he made the negotiation by on my behalf with the dealership. In a matter of week, we drive our new car to home. This was the most seamlessly car sale I ever had. Thank you car edge.

I purchased the "Negotiate for me" feature for two cars at $9.99 each (or something in that range). One dealer never responded, and the other dealer didn't respond with any pricing in 5 days. I called Caredge, and they agreed to refund me for one of these.

I had Jerry Kramer for my full concierge service. Jerry is experienced, professional, and timely with the services provided in executing the vehicle I had requested. Jerry was able to locate a vehicle within 48 hrs to the best OTD price within my budget. The day to pick up the vehicle was smooth and no non-sense.

I have been hounded by dealers and have had 147 blocked spam calls since signing up. I emailed them and told them to delete my phone number. Haven't heard from the "car edge team". I will never use or recommend them

This service made car buying a breeze! The gentleman assigned to me was on point with communication and found my dream car very quickly, not to mention within my budget. I will definitely use this service again and I have referred others already. The days of walking out of the dealership w/ a splitting headache are finally over!! Thank you CarEdge!

I signed up as I am doing some research on buying a new car, I like the fact that I can get a lot of info on the car with the subscription that I otherwise would not have. What I don't like is that they sell you info to dealers. Within 2 minutes of subscribing my phone started to ring off the hook. Within the past 1 hour I have recieved12 calls, 8 texts and 7 emails from dealers. I just wanted to do some research and had I known they were selling my contact info I would not have signed up. I emailed their support and was told it would take 48 to 72 hours to resolved, what ever that means.