caredge.comReviews of caredge.com

On their website where you can see how they rate dealerships, they rate Kia of Frisco in Texas as an "A" rated dealer. Well using these ratings as a guide, we visited Kia of Frisco. My friend is currently in the market for a new Kia and I let the salesman know that I would be also in the near future. I asked the salesman about any add-ons and was informed that they have a "VIP" package that's included on every car they sale and it's non-negotiable for over $2,000! I told my friend about what the salesman told me and my friend asked the same question and was told that indeed they "provide" a VIP package on all their cars. When my friend said they didn't want it, the salesman she was talking to also told her it's non-negotiable. Needless to say we walked! I sent all this information to CarEdge several weeks ago (over 3 weeks) and never heard back from them but really didn't expect to. So, here we are over three weeks later and we're ready to go looking again. So, I pull up CarEdge ratings and low and behold they still have Kia of Frisco as an "A" dealership!!!! Yet, they have two other Kia dealerships in the area listed as a "F" for doing exactly what Kia of Frisco is doing. DON'T TRUST CAREDGE DEALERSHIP REVIEWS!!!!!

I recently used CarEdge’s concierge service to purchase a 2026 Toyota RAV4 Hybrid, and overall, I had a positive experience. A friend recommended CarEdge to me after I mentioned how much I was dreading buying another vehicle. Based on previous car-buying experiences, I did not want to deal with the pressure of negotiating at a dealership or trying to determine which costs and fees were actually negotiable. I had already done my research and knew exactly what I wanted: a 2026 Toyota RAV4 Hybrid in black without a moonroof. I also had a relatively short timeframe because a family member was undergoing major surgery, and I needed a vehicle that could comfortably accommodate a wheelchair. After completing CarEdge’s online form, I was assigned to Michelle, who explained the process and began locating vehicles at different dealerships for me to consider. Once I selected a dealership that had the vehicle I wanted, I was assigned to Anthony to handle the negotiation. Anthony was very easy to work with and kept me informed about the negotiation process. At the same time, I arranged financing independently through my credit union. Once negotiations were completed, Anthony emailed me a clear breakdown of the negotiated price of the new vehicle and the trade-in value of my existing car. He explained that once I accepted the terms, the dealership would contact me to arrange the final paperwork. There was some miscommunication at that point because I did not hear from the dealership when expected. When I let Anthony know, he followed up with them, and I was then able to meet with the dealership to sign the paperwork and have my trade-in evaluated. Given the demand for RAV4 Hybrids, I expected that I might have a fairly long wait for the vehicle, so I was very happy that it arrived within about three weeks. Overall, I appreciated the service CarEdge provided. Having someone else locate the vehicle and negotiate on my behalf made the car-buying process much less stressful, particularly during a difficult and time-sensitive period for my family. There are a couple of areas where I think the concierge service could be improved. Although I specifically requested a 2026 model on the initial form, some of the first vehicles sent to me were 2025 models. This was corrected after I pointed it out, but I would have expected the original search to more closely follow the criteria submitted. I also would have appreciated more follow-up from CarEdge once I transitioned to working directly with the dealership. After the dealership contacted me, I did not receive additional communication from CarEdge to confirm that the final agreement matched what had been negotiated, that the trade-in process went smoothly, or that everything went well at pickup. For a concierge service, I think a final check-in would make the experience feel more complete and provide additional reassurance that the customer is supported through the entire purchase—not just through the negotiation. Despite those areas for improvement, I am glad I used CarEdge. The service significantly reduced the stress of purchasing a vehicle, and I especially appreciated Anthony’s help with the negotiation and his responsiveness when an issue arose. With a little more attention to the customer's original vehicle criteria and stronger follow-through through final delivery, the concierge experience could be even better.

I was very pleased with the Concierge Service with CarEdge. My concierge, Zee, was very good at listening to what I wanted in a new vehicle - make, model, features, price. I love the Kia Sportage SX Prestige that he found for me. As it was from an out of town dealer, Zee arranged for delivery that went perfectly smooth. I highly recommend CarEdge.

I first tried the pro service. not good after I paid the $90. I found out this was only for a negotiate AI. I had to locate a vehicle and then employe the AI. I decided to go all the way with the paid concierge service $799. Josh very quickly called me and wanted to put me in a car in 7 days. I told him I could wait if I could get a better deal. he insisted waiting would not matter. after 5 days I found a truck.(Josh never located a vehicle for me)the dealer was close to my work. the web price was $42,000. Josh contacted them and his BEST deal was struck in a few hours at$50,385? later I asked Josh if he could tell me how much he saved me in $$$. no responses. im disappointed in the entire Caredge experience. I did spend over $800 but have no indication as to what the value was. i will not be using these folks again.

Enjoyed the experience. Stuart was quick to respond, and found a car with almost all the specs I wanted. I got a great deal and I'm happy with my car.

I am an experienced car buyer and follower of Car Edge guru Dad and son team Ray and Zach Shefska. In the last 3 years I have bought 4 new cars and am just tired of games dealers play. CarEdge buyers service is a breath of fresh air. They matched me with a buying consultant experienced in BMW high performance EV's, Zee Mughal. We developed a plan, worked as a team and nailed exactly the car and deal. My choice was not easy choosing another EV. I am extremely happy with my BMW CPO certified 2023 IX M60. Zee fought in the trenches locating a car that surpassed my expectations. This will be the only way I buy my next car.

Excellent service and attention to detail even during busy times.

I signed up for Car Edge on September 7 and got my car on September 15. By far, it was the easiest experience I’ve had buying a car. No going to the dealerships and talking to salesman. My car was delivered to me at my house, and they took my 15-year-old mini Cooper as a trade-in. Very happy with my car and very happy about the entire experience. Jamer what’s my concierge, and he was fantastic