Card Claims CenterReviews of cardclaimcenter.com

A family member has advanced cancer, so we had to cancel flights -- which is about as good a reason as any. But a full three months have passed and still no refund -- even with all the paperwork in. Every time I call, they say they need to review the paperwork. What a joke. I'm going to cancel Chase Sapphire Reserve for this reason alone.

Totally awful experience. Everything that comes with the chase sapphire reserve card has been great except when it comes to travel delay insurance. They have the more bizarre criteria of what delays can be filed: 1. Equipment failure (technical or mechanical failure do not qualify). 2. Strike 3. Inclement weather 4. Hijacking or Skyjacking 5. Crew not being present due to the previously mentioned factors. It doesn't matter that you're stranded at the airport overnight as a delay in the first flight causes you to miss your connecting flight and need a hotel to spend the night. Chase should totally find another company to administer their travel insurance!

Awful, they don't tell you why something they asked for that you provided was invalid. I've had to call them multiple times, despite them saying they would call me. They run you in circles, and it's been over 2 months of me trying to get a claim for a flight that was canceled due to illness. Ridiculous that someone needs to pull teeth to get their refunds on something.

I rented a car with Budget in Tennesee using my Chase Sapphire Reserve card and declined the CDW. The car was damaged in a parking lot and I eventually had to pay $676 for the repair. Knowing that I was going to make use of this service, I asked the rental company for all (and I do mean ALL) documentation pertaining to the damage and repair, which they sent me via emailed pdf files at the same time that I paid then for the repair. I then submitted a claim online and 3 weeks later it was approved and the funds were fully reimbursed! Yes, they asked for many different items, but it was relatively easy to upload each via the eclaims web site. I did have to visit the site 3 times to satisfy all requests for documentation... So... If you are in a similar situation, here is a list of what I needed to send in for a successful resolution: - a copy of the initial rental agreement when I picked up the car - a copy of the closed, paid rental agreement when I returned it - the accident report from the rental company - the bill for repairs from the rental company - a copy of the damage appraisal showing itemized cost for repairs - photos of the car (showing the damaged section) - a copy of the credit card statement showing the car rental charges And, once the claim had been approved, they asked for a copy of the credit card statement showing that I had paid the $676 to the rental company. I was pretty skeptical after reading the reviews here, but I gotta say I was pleasantly surprised! I was able to handle the whole thing online, never had to make a phone call, and was fully reimbursed!

Terrible experience. They run you in circles, request endless information, don't answer emails or inquires. Waiting for you to give up. Such a disappointment

The call center staff has been unhelpful, the examiners have requested existing documents that are clearly present in the claim, and it sounds like the computer software supporting this enterprise is from the 1980s. Every time I called they recognized their mistake, apologized profusely, then turned around and made an almost identical mistake. Your credit card provider has a contract with Eclaimsline, so you don't have a choice, otherwise I would recommend not doing business with them.

Wish I can put 0 star for this company. Worst customer experience, completely broken system, asking for the same document more than 5 times. You can only get hold of Customer Service on the phone, when promised that the examiner will call me, I never got the call. Felt like I was dealing with fake examiners (Computer) who emailed me all the time asking for a different mixture of documents that I had sent multiple times. A simple trip delay claim (caused by the biggest Typhoon in the history of Asia) took me more than 4 months, dozen of emails and 5 phone calls, to get only 60% of what I had claimed and entitled for, without any explanation. They even asked at least three times for proof of airline's cancellation for the date of the biggest Typhoon in the history of Asia, on the airport near the center of the storm, where all flights were cancelled on that day. Even the most incompetent would have figured that out by a simple "google" service. I got too disgusted and don't want to waste more time to pursue this. This is System built NOT to cover your claim, AKA, a total scam. Shame on Chase Sapphire Reserve to use this kind of terrible service for your customers. I am going to cancel my chase card when the card is due.

This company is a scam if your credit card offer this service don't even bother,all they will do is ask for documents that don't make sense in order to keep you waiting, and they have the worse customer service