Card Claims CenterReviews of cardclaimcenter.com

One of the worst companies I've ever dealt with. Separate departments that handle customer interactions and those who actually handle the claims. Have gone through 5 revisions over 5 weeks, with 5 different claims examiners each time. Every single examiner has identified a "gap" that when I call in, the original support line sees in their documentation. This starts the week long delay process over again. Totally useless. Attempted to contact Chase directly as they utilize this service as a "benefit" for their premium Chase Sapphire Reserve cards but to no actual gain.

Delay after delay for very simple reimbursement. My connecting flight on 12/26/2018 was delayed for 24 hours due to weather, and I booked a hotel room and paid for a $20 dinner. I jumped through a lot of hoops, got emails certifying the reason for delay from the airline, submitted itemized receipts for the plane tickets, hotel, restaurant, etc the first week of January. Every Friday in January, Eclaimsline requested additional documentation even though it wasn't relevant (e.g., how was I related to the other person on the airline receipt, etc; despite the claimed amount being well under the maximum for 1 person). I called in February, and the customer service was nice but made no updates. I called again in late March, nearing the 100 day-mark beyond which they can try to avoid paying out any claims, and again waited another week with no updates. I don't believe they will ever pay.

What a joke of a service. Pathetically incompetent, didn't even bother to read the documentation I sent in, took 5 weeks to even answer my claim. If your credit card offers this service, it's not worth anything at all.

I filed a claim for a trip I took back in August (luggage delayed for 2 days). I’ve uploaded backup documents and receipts via their website and emails over 7x. Finally I had their customer rep online when I uploaded and emailed the documents they kept asking for and had her confirm she received them before I hung up. A month later they come back and ask for the receipt of luggage delivery while I was on the trip. I had sent them the tracing/tracking log from the airline that shows when luggage was delivered and they still insist on a paper receipt that courier would have given me when luggage was delivered. I told them I don’t have such a receipt and the tracing log shows everything they need (when luggage was lost and when it was delivered) and they refused to process my claim without the receipt. I called the airline to see if they can produce a receipt and they said the tracing log is all they have. EClaims has been giving me the run around for almost 6 months and wasted so much of my time that I just gave up.

I've been dealing with a claim for 4 months now. I've provided over 25 documents proving everything, and they refused to continue to move forward or offer help. Instead, they lie to me, transfer me around, and treat me very poorly. I have never dealt with so many liars. At this point, I am going to reach out to a lawyer.

They will find anyway not to pay you and deny your claim. last minute I couldnt go on a trip - they told me theyd respond and never did- they wanted documents uploaded X 5 times and I am going to cancel my chase sapphire after this. I heard citibank double cash back reimburses less but the process is supposed to be much easier. lousy customer service and horrible company to deal with

They will do everything they can to reject and further delay the process. They almost always say that the receipts are not legible, but will approve the same exact document when reviewed again. Be prepared to keep everything and resubmit documents up to 5 times per claim. The people on the phones are nice and friendly, but the company process is poor and the user experience of the submission process is awful

I filed a claim for having hit a pot-hole with a rental car. The total claim was for $182.00 that I didn't know that I would even be responsible for. The tire was flattened and the rim was damaged. I filed a claim and sent every bit of paperwork that I had with regard to the rental, the invoice I received in the mail for the repair, etc. I finally, after about a month of seeing 'pending' on the claim called to check. I was told that I needed an 'incident report' and a 'repair estimate' before they could do anything. I told them that there wasn't any of either and they told me that I had to contact Hertz and request a copy of the incident report (they never took one or asked me about one) and a repair estimate (I would say that an invoice should suffice for an 'estimate') before they could do anything. I told them to never mind that apparently they needed the money more than I so I would pay it myself. Will never count on them for anything and will discourage anyone else from ever using them.