Card Claims CenterReviews of cardclaimcenter.com

TL;DR - Positive experience overall on 4 different claims. You have to follow up with them constantly by calling, they may not always respond in a timely manner via email. I've filed a about 4 claims with eClaimsline, based on my coverage with my Chase Sapphire Preferred Card. 3 of them were approved, and I was reimbursed, the last one is pending: 1. Rental Car Windshield damage. Someone vandalized the windshield of my rental car in a hotel parking lot in Florida. I was reimbursed for the initial deductible I paid the rental car company, and eClaims took care of the rest (Took about 3 months, and I made sure to follow up almost weekly) 2. Trip Interruption / Delay, had to stay at a hotel overnight. I was reimbursed (Took about 3 - 4 weeks). 3. Some other trip interruption / delay. I was reimbursed (Took about 6 weeks) 4. I have one more pending Trip cancellation for which I am trying to get my cancelled hotel reservation cost reimbursed (cancelled with less than 6 hours to check-in time). To touch on a couple of points: A. Additional Documentation - Yes, it is true that no matter how careful and detailed you are in providing information, and supporting documentation, they always seem to need additional information on documents. Thankfully, I have been able to provide them. If you don't send them the right additional document, they may not reach out to you to follow up for months. B. Response Time: They don't always respond via email within 2 business days, or they don't always review your documents within 5 business days. They way I have dealt with this is to constantly follow up. I have always had luck with calling them, barely any wait time. C. Knowledgeable Representatives (or otherwise) - People should understand that there are usually multiple companies involved. The folks you call to explain your card benefits are not the same folks at eClaims who actually deal with your claims, and they are not the same folks as your actual Credit Card Provider (so that's 3 different entities already - Credit Card Provider, Benefits Providers, and Claims Processing). When you call them, they read off the same booklet you have explaining your benefits. I have a PDF of my benefits handy that I always refer to before filing a claim. Sometimes, I call just to verify certain things. The folks I have spoken to at eClaims have been honest and straight forward with me, and seemed knowledgeable enough. All in all, I have had a positive experience with them. You have to follow up yourself, you have to make sure your documents are in order. They don't always respond in a timely fashion (which is why i deducted 1 star). I cannot stress enough that you should always be kind to everyone you speak with. It is understandable if you are already frustrated based on different things, but try to be considerate and don't take it out on representatives; they are bound to be more helpful if you treat them politely and with respect.

Don't waste your time filing a claim! I spoke with 3 representatives who all verified I had coverage for accidental damage to a computer screen. I chose not to use my Apple Care protection for the services as I was assured I would be covered by my Bank Of America rewards card purchase protection plan. To each representative I spoke with at eclaims I explained how the damaged occurred and when. "You are covered Mam, just fill out your claim form", was their response. Of course the claims adjustor came back with a big DENY saying the damage needed to occur by hail, sleet, snow, earthquake etc. and to refer to my credit card handbook for the details. Well who keeps those little books? That's why I called the representatives 3 times to ask them if I was covered. I was lied to and dragged through a mess of emails and phone calls. Bank of America doesn't care and eclaims can see the correspondence but say they are not liable for what their representatives say. It's all up to the adjustor. What a joke for a company. Disappointed Bank Of America even chooses to use this company.

Filed a claim under Chase Sapphire Reserve and was directed to Eclaims. They are terrible. They do everything not to pay a claim. Mine was for a damaged LG TV that was not one week old. It has been over 3 months of sending information, calling twice a week and not getting anywhere. I think I will have to go to court.

thus company is horrible! they told my husband and I that his lost key was covered under his insurance with chase caed services and he just had to make a claim online, and get a police report, we did all these things, took time out of our day to constantly update and provide documentation, and called in to check on status of claim, and the the first representative I spoke to said we needed to send in more documentation. fast forward uploaded everything they asked for and called in and a representative who states she is a claims adjusted told me that we are not covered at all for this claim because it was a lost/ stolen key and not actually physical damage to the car!! OMG why did no one tell us this from the start, but continue to let us upload documents, and wast our time if they knew this issue was not covered!!!! they are pathetic and a waste of time!!!

Absolutely horrible service. After 6 months, I'm still working to resolve my claim from a rental car collision with a deer. Countless unreturned emails and phone calls, very un knowledgeable staff, and flat out wrong information provided. They are doing everything possible not to pay their share. I emailed all the documents they wanted many times then they send a form letter back saying what they need which is exactly what I sent. The "we will reply to you in 1-2 business days" as stated on their website is a joke and has never happened. I don't know how they are still in business. It's just one false statement after another from them in an effort not to pay. The frustration in dealing with this place is unreal. I hope someday to have them pay their share and will not give up just out of principle. This place stinks!

Absolutely terrible service. Always delayed in responding to claims and they do ABSOLUTELY ANYTHING they can to avoid paying.

I share the views of all the people here. No one gets back to you. They are nice on the phone. Say it will all be resolved and you will hear back in a day or two and then you get an email asking for more information. Very frustrating. I sent all my information in as Charleston airport was closed for Hurricane Florence and they appeared to be questioning that Hurricane Florence existed!! 2 months down the line and several requests and several phone calls and I am now getting asked for my boarding pass in addition to my changed itinerary which I had already sent in showing the info. I despair. This is no perk at all. I am surprised anyone has the patience to continue to the end of their claim and think this is how they work. Wear the person down so much they don't continue and don't have to pay any money out. Easy solution to a number of the eclaimsline problems - be honest - be clear - ask for everything that is missing in 1 email - get back in the time you say you will - don't lie - hold information in one place and try not to loose it I don't think it costs much to do the above. One of the worst companies I have had to deal with and I will raise an official complaint with eclaims and Chase when I am through the end of this tortuous process so Chase understand who they have contacted out their claims to. I am sure there are many claims companies that could bid for this work and operate it more effectively.

Worst company to deal with! Period!. They will try everything to avoid paying your claim. A absolute nightmare to deal with! after giving them everything they need to cover the claim they say they will cover it, but continue to ask for the same documents over and over again and also re introduce new documents they need to cover the claim.. Very frustrating dealing with the agents they will lie to you every single time. You better off getting the rental car insurance than dealing with them , or paying out of pocket yourself just to save the headache and frustration this company will take you through.