Card Claims CenterReviews of cardclaimcenter.com

I damaged a rental car and had to deal with eclaimsline to get reimbursed through my credit card auto rental insurance. Terrible experience. Took six months to get my money. Reps on the phone were friendly, and seemed to want to help, but the process took so long for no apparent reason. I finally got my check in the mail (I don't know why they don't do digital payment), then realized after some time that I can't find the check or any record of its deposit. Contacted them, and they claim it was deposited, so now I need to to try to trace it. This mess is my fault, but there's no reason why I have to squeeze each response out of them. Chase (and all credit card issuers) should be held accountable for the service and reliability of a company to which they outsource insurance services which they promise their customers. They must ensure that their service providers are not below the standard that Chase customers expect of Chase itself. If Chase cannot oversee Eclaimsline's services, perhaps they should reconsider who they outsource their credit card insurance services to. Anyone evaluating their choices for a new credit card should take into account not only what insurance coverages the issuer promises, but who will be fulfilling those promises.

It was difficult to figure out the paperwork needed. They used industry speak and did not change it easily. I had a horrible conversation with Charles S. who refused to answer my question, refused to let me talk to some one else, refused to get a supervisor for me. I did get my payment processed and will use the service again. I know much better what paper work is needed now. I would give 4 stars except for the interaction with Charles S.

I would give these guys a 1 rating but they finally paid my claim after 11 months (and dozens of calls and emails and documents). So I give them a 2. Be persistent - call and email often. This worked for me.

I've used the service a few times and it eventually works to reimburse for purchase protection. However, the website, I'm utterly convinced, is intentionally crappy. I don't think I've ever been able to go through the entire process of submitting a claim online. Either they devote so few resources to it or they intentionally hobble it. Over the span of years, from different computers, browsers, networks, the website ALWAYS errors out at one point or another. I want to be charitable but it's obviously intentional at this point. They don't want to make the process easy. Generally I have to start with a phone call then move document transfer to email. This time they're not responding to the emails after the initial claim was opened. This is borderline scam territory and shame on Chase for using them.

Website extremely buggy. Email bounced with "inbox full" message. They asked me for my credit card number three times. It's taking 1.5 months to evaluate a claim and it's not over yet. They do all they can do discourage cardholders from filing claims.