Card Claims CenterReviews of cardclaimcenter.com

Basically, created a claim initially in late June, they requested more info and I provided August 18th. Then I called as to status in mid September since they said 10 days for me to hear back. Agent noted I needed more paperwork. I pointed the agent to where the paperwork already filed. Then he said it was missing some language, and I pointed the agent to where the language was in the letter from the airline. So back in the endless loop.

I would give them zero stars if I could. Eclaimsline's business model is to keep delaying and asking you for additional documents until you just give up. I am sure this business model works for them. Reading through other reviews on this website I found many where the person just gave up. I find it amazing that Chase, and other banks, work with Eclaimsline. I am sure Chase and the other banks are aware of the horrible service offered by Eclaimsline, but they just don't care. If they cared they would change insurance provider. In my case I rented a car in Spain using my Chase Sapphire Reserve credit card. The side view mirror was broken and I filed a claim. The claim was for $300. For four months Eclaimsline kept requesting the same documents over and over. I got to the point where I would highlight the relevant sections on the documents and attach a cover sheet which summarized the highlighted sections. I told myself I wouldn't give up and would play the long game with them. You have 365 days to submit documents. I was prepared to go 365 days. I decided that I would just continue to submit the same documents over and over for as long as they kept asking. After four months I prevailed and they sent me $300. The process was absurd, a waste of time, and extremely frustrating. Eclaimsline is a joke.

My experience with eclaimsonline has been absolutely abysmal. I cannot emphasize enough how terrible their so-called "customer service" team is. In fact, I'm convinced this company is nothing short of fraudulent. First and foremost, their claim processing times are nothing short of a nightmare. It takes them MONTHS to even get the ball rolling on any claim that you file with them. It's as if they enjoy making their customers wait indefinitely for resolution. But that's not even the worst part. Their examiners, who are supposed to help you, are utterly unreachable. It's like a game of phone tag that you can never win. They claim they'll call you, but don't count on it because you'll always miss their phantom calls. It's as if they don't actually want to speak to their customers. To make matters worse, it's embarrassing that a reputable institution like Chase associates itself with a company as inept and unprofessional as eclaimsonline. If this is the kind of service they endorse, it seriously makes me reconsider my choice of credit cards. In conclusion, if you value your time, sanity, and money, steer clear of eclaimsonline and do yourself a favor: CHANGE CREDIT CARDS immediately. This company is a complete and utter disappointment.

E Claims is a terrible company. E Claims represents the Chase Sapphire credit card for lost luggage among other services Chase lists. I've had an ongoing claim for over a year for lost luggage. I've shared all the information they needed over 6 months ago but they continue asking me for the same documents when I call them. A senior claims representative for my case Jennifer Mccaffrey called me and confirmed they have all my documents, and to email her personal email my communication with the common carrier who lost the luggage as a final step. I did this and never received a response after many follow-up emails. I called e-claims to follow-up and they said Jennifer was not authorized to do that, and they need to start over and find a new senior claims rep for me, and they had no timeline or possibility for a callback. I could go on about dozens of poor situations but I'm tired and don't care anymore. I'm notifying Chase Sapphire that I'm canceling their card after many years and finding a new credit card that will support me as marketed.

I submitted my claim online and uploaded the required documents. A few days later additional documents were requested, and then two days later they asked for still more documents. The biggest thing is they required a repair estimate from an "authorized service center." The closest was an hour away. And who repairs things anymore anyway? We live in a disposable world. When I asked who was going to compensate me for my time and the expense of the diagnostics, I was told any expenses outside the warranty are not covered. In the end, it was clear they were throwing up roadblocks to avoid paying, so I stopped pursuing the claim. I'm not going to spend $200 for the chance at recovering $300. Card Benefit Services may have won this one but I'll make sure to add one more voice to the 87% of the people who rate their service unfavorably.

I have 2 claims pending with eclaims since a month ago. For 1 claim I keep asking for status and they said they have been translating receipts and documents for more than a week...not a big claim, only a few hundred dollars for delayed baggage. If it take more than a week to do translation, I wonder what kind of competence do the staff have. I like to give a benefit of doubt, but cmon almost 2 weeks and still translating... I can google translate everything in 30 mins.

my son lost his watch 1 month after getting it and I used my chase card and supposedly have purchase protection. I month, 3 phone calls and about 6 responses to their questions without ever being able to understand the person calling and no resolution yet. This has literally been the worst experience with a claim. American Express claims are 500000 stars. Chase is 0 stars. I will never buy anything on my chase card again. American Express only for any purchases other than groceries.

If I could leave 0 Stars I would. I have been trying to receive my Delayed Baggage Benefit from Chase Card Services Benefits department which is contracted through Eclaimsline.com and it is a total run-a-round. It's a $100 delayed baggage claim for a couple of pair of shorts, t-shirts and clean underwear. I can not get anywhere with these folks aft 4.5 months. They keep trying to get me to an claims reviewer and I have been on hold for 65 minutes, 33 minutes and no response from countless emails from the representative asking them to call me back. I am waiting for one more attempt and then I will A. file a claim with the ConsumerFinance.gov department and this close to just cancelling my long time account with Chase.