Card Claims CenterReviews of cardclaimcenter.com

submitted documents over and over, still no results. It's been 6 months, still no resolution. They owe me $3000.00. I'm planning on charging my saphire card and not paying the bill. screw them!

TL; DR: Exactly what everyone else said. Terrible, repeat docs sent, like they were looking for reasons to not approve me. Dealing with this company has to be the single most frustrating customer experience I’ve ever had. My friend and I were on a flight that got so delayed, we missed our follow up flight AND two nights in a hotel that was already charged. My friend and I both submitted for our charges. He submitted five docs total, wrote maybe two sentences, and was approved in about a month. Me? Ha ha ha, nope. I went out of my way to send as many docs as I could. Like over the top amounts of documents. I got back two emails asking for more. Despite being on the same exact flight, I was denied because JetBlue said the flight wasn’t caused by weather. Fine, I understood there was a misunderstanding, so I emailed JetBlue and got the right confirmation that the delay was caused by weather. Nope again. Suddenly, I was denied because less than 20% of my total trip was affected. I call numerous times. The rep at Chase Benefits said there’s no way to contact EClaims besides email because too many people call to yell or complain. (Yeah, with this type of service, no s***) I submit yet again, but this time, with my friend’s docs also attached, saying if he was approved and everything was literally exactly the same, why wasn’t I? I get denied again. Call Chase again, and they say they don’t even have those docs. I email the docs again daily. Finally, after a week, someone emails back confirming they got them, and a month later, I call Chase AGAIN only to find out I was denied two weeks earlier and never got an email. The incident was May 1. It's now almost Sept 1 All I have to say is THANK F***ING GOD I had supplemental travel insurance. I emailed them all my docs, and in two weeks, I had an email saying my claim was processed and the check will be sent in a week. This company? It’s a friggen joke and needs to be thrown in the trash

If you have the chase sapphire reserve you do not have ANY trip insurance. Don't believe anything their website says because this company deals with you and they do not respond or answer any email. You will be SCREWED. It has been 8 months since I submitted and I have received no resolution for very obvious trip issues.

Five months after two claims were filed, one was approved for only 60% of the legitimate amount. They say they have not received the paperwork for the second claim though they were sent at the identical time. Decided to cut my losses and accept the reduced payout, BUT the acceptance button that was supposed to be active for 48 hours was no longer active. Sleazy company, but what can you expect from Chase and Jamie Dimon? Dump Chase and buy REAL travel insurance!

Same experience as many others... repeated asking for same documents, other delay tactics, inability to get past (notably pleasant but ineffective) agents. Seems like this company is begging for a class action lawsuit and Chase is certainly taking a reputational hit by associating with them.

I have Allianze through Chase Sapphire. I booked a cruise for Feb 2023 last April 2022. I paid my trip off in November 2022. My husband started having stomach issues in Oct 2022, goes to the doc and finds out in the middle of November that he has stage 4 cancer and less than 6 months to live. Of course his doc says no travel due to the treatment he needs to try to save his life. He died 4/5/23.. I have given them documentation on top of documentation to prove this wasn't pre existing. I can't get called back, I can't a get response that makes any sense except the examiner is working on it. No emails, nothing for months. Today I get it's going to be more delays because of Maui. This has been awful!

Really easy process for claiming rental car collision damage waiver. Accident occurred in Norway and some documents were even sent in Norwegian, but Eclaims quickly translated and issued a full reimbursement for over $1000 in supposed damage to the car. I called twice and both times the line was answered in less than 10 minutes of holding. Better experience than many other businesses. Not afraid to deal with them again in the future.

This company is scamming people and should not be in business. They intentionally delay the process and keep requesting the same documents over and over to deny the claims and/or to delay the payments