Card Claims CenterReviews of cardclaimcenter.com

After reading these reviews I was terrified, but I have to say my experience was amazing (my claim of nearly $6,000 was just paid today about 30 days after initiating it). I rented a car at Hertz and declined the LDW, charging the rental on my Chase Sapphire Preferred card. I was in a single-car accident (I swerved to avoid a cat that darted into the road, hitting the curb and damaging the wheels and axles.) Anyhow, I eventually uploaded the docs requested on eclaimsline (it is a confusing process). Hertz contacted me and said they would upload the remaining documents required (estimate of repairs, etc.) directly, which they did after I gave them the claims number. Nobody ever contacted me from eclaims, nor did I receive any emails other than the initial email saying my claim had been opened. I just had to keep logging into eclaims and uploading the remaining docs as they came in (they even accepted a printout of charges from Chase.com since they hadn't shown up on my statement yet). I can see this process being frustrating or downright aggravating if you need further explanation of what is required. I probably oversubmitted what was needed out of an abundance of caution. Anyhow, as I said, after reading the reviews here I was petrified my claim would never be paid, or that it would drag on for months and months. Yet in less than a month, a nearly $6000 claim was paid. What a relief. I will say my rental was in the U.S. which almost certainly helped.

Chase MUST cut ties with this 3rd party system if they want to keep their customers. It is unfair to customers who sign up for this credit card to think that getting trip delay/cancellation reimbursements will be a relatively smooth process. Instead, their customers are all sucked into a time-wasting vortex. We all have jobs/families/lives to get back to. No one has time to be in touch with Eclaimsline for months at time over SIMPLE requests. In addition to that, Eclaimsline lies out of their asses all the time. They keep giving us excuses as to why they couldn't give us a FULL refund. All their answers (given by different representatives over the course of several months) have been proven WRONG. Chase, either use a more efficient/honest company to handle claims or give us another benefit that you can actually HONOR. There are a million other travel credit cards. We can all switch over at any time, no problemo.

I sent all requested documents by registered mail due to warnings against using their online claim program.They did not initiate communication and had to be prompted to move the process along. When contacted they would continue to ask for additional information or often, information previously provided. After five months the claim was denied for a reason that should have been discernible immediately. Card Benefit Services is terrible to work with and the number of complaints makes it clear that the credit card company is choosing to use them either in spite of or because of their methods to avoid payment. I have lost respect for the credit card company as a result. These protections should not be listed as a benefit of the credit card.

Rented a vehicle in Iceland for a few weeks, paid in full on my Sapphire Reserve and declined the rental company's insurance. A delivery truck was speeding on a gravel road toward me, kicking up countless rocks in its wake. With nowhere to pull out of the way as the truck sped past, the windshield on my rental was struck and a pretty substantial crack resulted. Filed my claim with eClaimsline (auto insurance carrier for Chase), including receipts, photos, repair invoice, rental agreement, monthly statements, and everything else their site listed as required. It has been nearly three months and the claim is still pending. When I try to call them, their menu directs me to options which robotically say to check the claim status online and then it hangs up. No responses to emails or messages sent through their website's contact form.

I was on a flight that was cancelled over 7 months ago. Month after month, I have gone back and forth with eclaimsline, where they ask me for the same documents that I have submitted. I have been asked for the same document 6 different times now, to which I always respond that I already submitted those docs. It's clear to me that they are stonewalling me to prevent me from getting any sort of reimbursement.

Seeing these reviews I was very apprehensive opening up a claim. To be fair to this company, I would like to share my experience as well. Online claim process is a bit confusing - some items are, like if I filed a claim directly with a carrier, as it's not applicable to my case. But it was quick. I explained the details of my case in a cover letter, submitted all docs: the letter from a ship explaining that we did not dispembark due to weather, invoice for car rental that I could not use because of that, my CC bill and the cover letter. That's it. In a week or so I got email that my case has been approved, and 1 more week later I got my check in the mail. No headaches. Thank you!

Take a long time to process. Wife will give birth (C-section) can't go on trip and they said change plan is not cover. On website "Manage claims with peace of mind" is a fault advertisement and so if credit card said trip cancellation cover don't fall for it. It only work if it serious illness (death) in family. I would rate 0 start

I had to write a review because everything I had read was awful and I was prepared for a bad experience. I cancelled a cruise due to strep throat. They asked for a couple additional pieces of documentation after I submitted, but absolutely no fuss or back and forth after that and received full reimbursement once I sent everything over. Be careful to find out all the documentation you will need when you’re seeing physicians, etc. There are certainly some hoops to jump through, like forms requiring a physician signature as opposed to another practitioner.