Card Claims CenterReviews of cardclaimcenter.com

I filed a claim in August 2022, for Trip Interruption, enclosing all the documentation required. I was requested a few months later to submit once again the same documents and even had to write a note to clarify a simple addition of the charges itemized in my claim. I called several times and always got the same response that the claim was under review but that it would be resolved shortly, In my last call, I was told all they were waiting for was from Chase to confirm that the trip had in effect been charged on a Chase Mastercard. Needless to say I submitted copies of Chase statements showing the charges. Last week I checked in their website the status of my claim and it shows: The claim has been closed. I requested in writing an explanation and a response came back stating: Our records indicate that the claim is indeed still being reviewed and is actually pending. Their website still shows the claim closed. I requested them to explain to me how it is possible that after 15 months they have not been able to resolve it. This speaks very bad of Chase. They offer a benefit that really does not exist. Although I've had their card for over two decades, I am seriously considering replacing it. I cannot trust Chase anymore. I always travelled feeling protected, but what a surprise!! I could not have been more uncovered.

We were planning a trip to Okinawa, Japan. On the day we were supposed to get on the plane, my son had a high fever, and we had to cancel. The hotel offered no refund. I actually messed up the paperwork twice, but each time they let me know what changes were needed, and once I made them, they accepted my claim and reimbursed me in full. The whole process was actually really quick. They were always prompt (they claim that they always review documents within 5 business days, which is impressive) and polite. Their online interface feels up-to-date as well, had no issues whatsoever.

Submitting a claim with EClaims has been a nightmare!! They request the same documents numerous times and have horrible customer service. Felt like they drug it out hoping you would get frustrated enough to stop trying. Still dealing with them even after being told on 8/29/23 that a final decision would be made within five business days.

I have been dealing with eclaims since August 9. I have made seven phone calls to the agents. Today, I was beyond being patient and I was a lunatic. So, they gave me a supervisor. She also gave me a line of bull. my claim is for $16,000 for an African safari which we had to cancel last minute because I developed serious heart issues, and was told absolutely not to fly. I sent them an email from the tour company stating that because my cancellation was less than 10 days there would be NO REFUND. Then I sent them the detailed policy from the company as well. Not enough. I don't know what else they want. Unfortunately we have two more trips booked with this company, and there is no way we can get out of it, because it is too late to get other travel insurance. I will NEVER use them again, and I fully intend to contact Chase and let them know that we are cutting up our Chase Sapphire Card.

Did not cover damage. Company is horrible. Do not trust anything they say or use any credit card that is associated with them.

How does a billionaire company with multiple $100s of billions get away with not paying for baggage delay if that is clearly stated in the policy? I have been trying to be refunded for 6 weeks now to no avail. Shame on Eclaims and Chase! I charge them with surcharges and late fees. Next step will be legal actions.

My baggage was lost by an airline in June. I had about 4,000 worth of meaningful items in that bag. It was never returned to me. I filed my claim with Eclaimsline in June right after the incident occurred. It is now October and this is still not resolved. I've spent hours and hours waiting on hold, trying to get in touch with my examiner, digging up receipts. I've done absolutely everything they have asked of me, on time. In return, I've gotten much, much less than I am owed. Every time I call, I am told a different story and conflicting information about my claim. I am currently appealing my claim. I am considering taking them to small claims court because I believe they are actually defrauding me. I am leaving Chase and going to Amex after this experience. I encourage you to as well.

Like all the one star reviews on here, my experience was no different. Submitted claims for lost luggage during international travel once and was asking for all kinds of document a couple months later, even when I've submitted them already. Recently submitted claim for delayed trip and they're stalling again by asking for the same document over and over again. I called multiple time and was transferred to different customer service with bad attitude. At this point, I consider the Chase credit card close to false advertising about the travel protection since they're trying very hard not to pay anything.