Card Claims CenterReviews of cardclaimcenter.com

The Chase Sapphire Reserve card is very worth the annual fee when one considers the benefits and peace of mind. I recently had to miss a trip due to an unexpected medical issue and filed a claim for unreimbursed trip expenses. The claim process was straight forward. It took me a while to get the claim information from the resort and the forms filled out by my physician, but once submitted eclaimsline was quick to review and approve. What a great card benefit!

I wish I was informed and kept communicated throughout the process. Even though it was easier to work with the claims department and the claim was successfully paid, I was blindsided on the final decision and I had to keep calling the card benefit services team.

I had very good experience with card benefits and claims, filling claim form was self-explanatory and reimbursement was faster

I was impressed by the continued follow up with the hotel in question by the benefits team. The delay in the finalization of the case was perfectly understandable with the circumstances. The only frustrating thing was it seemed I need to update the same items multiple times to address some of the follow up questions, but it was just a matter of re-submitting the same documents a 2nd time.

Because I filed an international claim, I was only able to receive the money via paper check and not electronically. This was quite a nuisance, because there was so much more waiting time because of that, and I do not have a smartphone, so to deposit the check I have to borrow one, and then go through the whole verification process. I think everyone should have the option to get the money through direct deposit, as this is a travel card so it is very normal for claims to be international.

Anytime one has to file an insurance claim these days, there is always some anxiety: How much effort will it be? Will the insurer try to dodge it, requiring a fight? In foreign cases like this, will there be language or currency issues? Particularly with credit card benefits, I always fear that they have changed (unannounced) since the last benefits description (which I experienced with other cards). I put off filing this claim two weeks after returning the rental because I was dreading it. That was unfounded: After speaking to an agent (slightly hard to understand, but very friendly) who confirmed my coverage, I proceeded to file online. It was easy, and I received an email confirming the claim and telling me what to expect. I later received an email requesting another final document from the rental company (obtaining which turned out to be the most difficult, which is the fault of Avis/Budget). I uploaded it to the claims site, and the claim was approved and deposited to my account a few days later. This couldn't have gone more smoothly, and I am very satisfied -- and relieved!

Great experience getting the trip cancellation claim approved. It took me some time to get all the documentation needed for the claim but once I did they stuck to their 5 business day review policy and answered accordingly. I suggest adding an email informing the customer that the claim has been approved.

It was difficult to figure out the paperwork needed. They used industry speak and did not change it easily. I had a horrible conversation with Charles S. who refused to answer my question, refused to let me talk to some one else, refused to get a supervisor for me. I did get my payment processed and will use the service again. I know much better what paper work is needed now. I would give 4 stars except for the interaction with Charles S.