capitalonetravel.comReviews of capitalonetravel.com

This is the absolute worst experience ever. Every time I call, I get harassed regarding verifying my account. Not in the normal way you might expect, but in some weird way in which I have to find my husband so that he can validate that I am a card holder. I can't even call the travel agency for a simple question without a '3 - 5 minute verification process.' When I called to provide feedback, the automated system does't recognize 'feedback' has a valid reason to call and disconnects you. What???? "I'm going to have to disconnect you," it says. Feedback is not welcome and sadly neither are customers.

I need to cancel a hotel reservation due to a family medical emergency. I was not allowed to cancel the reservation online (~10days before check in date) before the deadline for full refund. when I found the phone number and called in and got connected with an agent, it was a few minutes passed the deadline and I was not allowed to cancel the reservation to get refund unless I can submit document for family medical emergency. I submitted the document, and called in many times (across 2~3 weeks) to check the refund status and today was told the refund was declined by the hotel (or the Capital One Travel partner, I was confused by the agent). Such a shame, Capital One Travel! The entire experience, for me, feels like I’ve been dealing with a spam company which tried so hard to keep my money and not to refund me. I feel so disappointed.. So disappointed..

Capital One Travel lies. They claim to do a price match. However, I found a much cheaper rate on the hotel's website, and they refused to match the price. The rep on the phone lied to me about the price when I was looking at the hotel's reservation page showing me the rate. They are thieves.

Please be very careful with Capital One Travel. They will charge you double for a trip and only book it as a one-way, not caring about your return home. If you call their managers, they will lie and claim that you asked for a one-way trip, even if the recording clearly shows you requested a round trip. Most of their representatives don’t speak clear English, and they will argue that any issues are your fault. Stay away from them. Instead, open a credit card with American Express and use their rewards; they have great customer service. Avoid Capital One scammers.

This company should not be allowed to operate. Horrible, travel agents take no responsibility for nothing finding find. The flights were miserable finally found a flight and they were so unhelpful with anything regarding customer service or anything. Do not use capital one travel waste of your accumulation of points. Get a different credit card. Same with credit card side find another company

Horrible, travel agent they take responsibility for nothing finding finding. Flights was miserable finally found a flight and they are so unhelpful with anything regarding customer service or anything. Do not use capital one travel waste of your accumulation of points. Get a different credit card. Supervisor David was the most unhelpful. Much better dealing directly with airline or getting a real travel agent.

AVOID at all cost. this company is the captialone version of expendia, so good luck making any travel arrangements regardless of the type of Captialone travel card you have. I have been on the phone with them and capital one venture x card trying to resolve travel that was cancelled by the airline. Useless.

I booked a flight thru capital one and once I booked it, the airline couldn't find the reservation. Capital One helped me find the reservation, but once it was found, there's nothing they could do to help me with the it. Couldn't add bags, couldn't purchase my seat. basically, I can't do anything with my reservation once I booked thru them. they were pretty useless as a booking site as they issue no warnings on their site that once the ticket is booked, there is nothing they can do. No help at all. Agents were nice, but that doesn't help me. When I've booked thru chase and amex, they were much more helpful and actually were able to add bags and change my seat when i booked thru them. Capital one has a lot lo learn on travel booking